Job Description*Please Provide a Resume POSITION TITLE: Leave of Absence/Benefits Associate POSITION PURPOSEThe Benefits & LOA Associate is responsible to support the accurate and timely administration of company programs related to health, welfare, retirement benefit plans and leave administration. This role provides information about program eligibility and enrollment and research of basic inquiries about plan and program benefits to enable participants to receive the most out of their valuable programs. Theposition involves a large volume of phone calls and email communications, collation of materials and data entry. This job classification requires general knowledge of office procedures and regulatory requirements in area of specialty, the ability to maintain confidentiality of sensitive information and demonstrated organizational and problem-solving skills. The position may provide bilingual communication with team members in English and Spanish.ESSENTIAL JOB FUNCTIONS AND BASIC DUTIES
*Provides benefits, leave of absence and retirement administration support to enable the delivery of various benefit and leave programs to eligible team members. Processes forms and documents by reviewing materials for compliance, data entry of information in HRIS/Payroll/Benefit Admin Systems, and contacting team members and team leaders for information. Processes transactions in the benefits systems to implement team member changes. Works with external third-party providers and internal HR and Payroll teams. Utilizes and creates standard reports and spreadsheets. Contacts team members and maintains ongoing communication through resolution of inquiries or cases. Produces bills for unpaid premiums and contacts team members to collect payment information. Prepares and sends email, letters and other documentation as required for administration of benefits processes. *Prepares and sends email, letters and other documentation as required for administration of benefits processes. *Complies with any applicable regulatory requirements and contract rules as they relate to area of specialty. *Maintains documentation and files (paper and electronic) timely and accurately *Responds to questions and concerns from employees and managers; researches problems and resolves issues within scope of role. Maintains documentation of issues and responses as required. *Depending on areas of assigned responsibility may perform the following: Provides leave of absence and return to work administration functions for store, facilities and main office team members. Responsible for the accurate administration of the FMLA Continuous/Intermittent Leave processes as well as workers comp, personal leave and other leave programs. Serves as an advocate to support team members return to work by communicating with team member, HR Specialists and the team member's location manager on accommodation requests. Provides small group presentations on various topics such as new hire benefit overviews, retirement information and review of leave compliance. Participates in cross-function process improvement teams and provides ideas on improving internal processes and procedures. Provides backup support to other areas in the department. *Performs a variety of office support functions which may include phones, copy/scanning, organizing/archiving records, typing correspondence and reports, sorting and distributing mail, ordering office supplies, and fax distribution.MINIMUM QUALIFICATIONSEDUCATION AND EXPERIENCE: High School Diploma or G.E.D and English/Spanish verbal, reading and writing skills. Two or more years of experience in office work involving PC and Microsoft Office systems preferred. Experience with HR information systems or database applications preferred.REQUIRED KNOWLEDGE:
- General knowledge of office procedures.
- General knowledge of benefit plan policies and procedures.
- General knowledge of regulatory and contract requirements in area of specialty.
- *Bi-lingual Spanish and English (verbal, reading and writing)
SKILLS/ABILITIES:
- Ability to operate office equipment, a personal computer and related software applications including word processing and spreadsheet applications.
- Documentation skills.
- Ability to work independently or as a member of a team.
- Demonstrate high level of interpersonal skills necessary to interact successfully with team members and the Bashas' retail and office members.
- Demonstrated written and verbal communication skills.
- Excellent customer service and typing skills.
- Ability to prioritize work and meet deadlines.
- Demonstrated organizational and problem-solving skills.
- Detail oriented.
- Ability to maintain confidentiality.
CERTIFICATIONS REQUIRED NonePHYSICAL DEMANDS - Employees may occasionally experience the followingphysical demands for extended periods of time:
- Sitting, frequent sedentary work.
- Viewing computer monitor.
- Occasional lifting and carrying of boxes of documents weighing 30-pounds.
- Use of fingers to make small movements such as typing, and mouse usage.
WORK ENVIRONMENTWork is performed in a normal office environment.*Denotes Essential Job Functions