Role- Legal Office Receptionist Location- Philadelphia, PA 19103 Duration- 3 Months (Temp to hire) Shift hours- 08:00 am- 05:00pm This person will be answering inbound calls at the office receptionist desk, greeting and directing office visitors, scheduling and setting up conference room meetings, updating daily activities via spreadsheets, and routing calls as instructed. Physical requirements will include walking throughout the office periodically and no lifting beyond 50 pounds. Must be proficient in Microsoft Office Suites and have excellent communication both verbally and in writing. Customer service skills from a professional office space will help. Seeking a career-oriented person who wants to grow and has computer skills coupled with customer service skills. The candidate must be professional and have the ability to communicate via email, verbal and in writing in a professional manner at all times. Responsibilities:
- Provides exceptional service within a Legal office/environment by greeting/assisting all visitors and answering and handling incoming calls for the customer/business.
- Also performs administrative duties as necessary. Maintains utmost professionalism and willingness to assist the Legal customers to include but not limited to law partners, paralegals and legal administrative assistants with value-added services.
- Meets and greets all visitors and employees to the firm, providing them a professional welcome, going above and beyond in their service approach.
- Schedules meeting rooms, ensuring that each conference room has the necessary supplies, beverages, video conferencing, etc., prior to the clients' meeting times.
- Answers all incoming telephone calls made to the firm, by following firm/Ricoh phone etiquette expectations and ensuring communication at a professional level.
- Engages in company and community service events or firm initiatives, philanthropies.
- Performs light clerical/admin assistant duties: Performs a broad range of clerical duties that require knowledge of legal procedures and terminology as required.
- Prepares documents, maintains files and calendars, schedules appointments and meetings as required.
- Prepares legal documents and correspondence from draft or dictated text as required.
- Manages calendars and assists in meeting deadlines as required.
- Provides light housekeeping duties, maintaining an organized workspace.
- Provides value-added services as approved by Site Manager/Supervisor.
- Builds professional relationships with clients as well as employees within the firm.
- Educates themselves on the firm culture, the key people, the roles of those key people, and assimilates themselves into the culture.
- Understands firm culture and expectations in regards to greeting clients and other visitors to the firm.
- Maintains proper visitor and guest security procedures as laid out by Ricoh and the firm.
- Monitors the whereabouts of attorneys and staff in order to appropriately handle telephone calls, visitors, and/or questions.
- Serves as firm concierge in regards to guests, clients, and staff, familiarizing themselves with the area, restaurants, coffee houses, etc.
- Maintains professional appearance and cleanliness of the firm lobby.
- Orders supplies when necessary, organizes the supply room, supply closets, etc.
- Performs light hospitality when necessary, including coffee, water, ordering food, and drinks.
- May be responsible for assisting with issuing and keeping track of customer property (ID badges, cellular phones, phone/address book, company directory, etc.).
- Performs other duties as assigned.
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.