Location: New York,NY, USA
About Robin AI
Robin AI is on a mission to rebuild the legal industry - starting with making contracts simple for everyone. We are a pioneer in Legal AI, built on proprietary models, licensed data, and deep partnerships with Anthropic and AWS. Since 2019, we've expanded our footprint to 3 continents and have been supporting many of the world's most successful businesses, including GE, Pfizer, KPMG, and UBS.
What will you do as a Legal Project Manager/Senior Implementation Associate?
As a pivotal member of the Robin AI team, the Senior Implementation Associate holds a leadership position essential to the success of our mission. Your primary responsibility is to lead and ensure the seamless execution of software implementations, guiding projects to successful completion. Acting as a project manager, you are the driving force behind effectively moving processes forward, overcoming blockers, ensuring quality control and delivering on Robin's obsession with customer delight across all of our implementations. #LI-AC1
Your day-to-day responsibilities
* Lead end-to-end software implementations, ensuring timely delivery within project scope.
* Serve as the primary point of contact for customers during their implementations, ensuring their delight throughout their onboarding process.
* Collaborate with Implementation Associates under your supervision, providing mentorship and managing their contributions to project milestones.
* Act as an escalation point for project-level blockers, working cross-functionally with engineering, product, and other Robin teams to resolve issues.
* Identify and communicate challenges impacting customers, collaborating with your escalation points and other teams to troubleshoot and implement solutions.
* Report to Implementation Leads on project progress, challenges and customer feedback.
Ideally, you should have the following qualifications
* Bachelor's degree in law (or law conversion), or another relevant field, with a solid understanding of legal contracts and concepts.
* Proven track record as a skilled project manager, technology consultant and customer advocate.
* Technical proficiency with project management tools and workflows.
* Ability to collaborate effectively with cross-functional teams, including engineering, product and legal.
* Excellent communication, presentation, and documentation skills, with the ability to explain technical concepts to non-technical users and create customer-facing materials.
* Strong attention to detail and a process-oriented mindset.
* Ability to manage multiple stakeholder relationships and tasks simultaneously with a high degree of effectiveness and care.
* Enthusiasm for new technologies, particularly artificial intelligence and machine learning, with a continuous commitment to learning about these in the context of contract automation and beyond.
* Demonstrated ability to work independently and drive projects to successful completion.
What's in it for you
* Hybrid schedule: We offer a flexible working schedule. #LI-HYBRID
* Equity package: Generous equity scheme - everyone gets to be an owner of Robin AI!
* Annual leave: 15 days PTO, in addition to the public holidays observed in the USA.
* Health: Medical, dental, and vision coverage.
* Growth opportunities: We prioritise promotions for high performers and help you to progress your career.
What's it like working at Robin AI?
We're building a place where Robins thrive. We built the company on a unique blend of inclusivity, high performance, and an unwavering ambition to transform law. Our culture and values attract deeply committed, compassionate, and straight-talking individuals who find energy in our mission.
Diversity, Equity and Inclusion at Robin AI
Robin AI is one of the most diverse tech startups in Europe with 38% of staff from ethnic minority backgrounds, and 51% of roles held by women. In 2023, we were recognised in the People's Platform Award for our exceptional workplace culture where employees feel valued, engaged, and empowered.