Saratoga Cleaners is seeking a friendly and detail-oriented Customer Service Representative to join our team. This front-end team member will assist customers at the dry cleaning counter with dropping off and picking up orders, handling inquiries, and providing excellent customer service.Schedule:Full-time, Monday through Friday, 7:00 AM - 3:30 PMDuties and Responsibilities:
- Perform dry cleaning counter duties, ensuring a positive customer experience.
- Check in customer orders (laundry items) and tag garments with ID tags.
- Process customer orders at checkout, including cashier duties and handling payments.
- Answer phone calls and respond to customer inquiries in a professional manner.
- Perform general office tasks, including customer calls and basic Microsoft Office functions.
- Coordinate with production staff to effectively communicate customer requests and special instructions.
Requirements:
- Minimum of 3 years of customer service experience required.
- Previous experience handling transactions and payments.
- Bilingual in English and Spanish is preferred.
- Basic proficiency in Microsoft Office and Excel.
- Strong communication and organizational skills.
Compensation and Benefits:Why join Saratoga Cleaners?
- Competitive hourly pay: $16-18/hour, negotiable based on experience.
- Full time, permanent, year round employment.
- Paid time off, including sick time and paid holidays
- Paid vacation time after 1 year of employment.
- Opportunities for advancement within an expanding, family-owned company.
Apply today! A hiring manager will contact all qualified candidates.