Location: Grapevine,TX, USA
Job Summary
Promotes and sells Grapevine as a premier travel destination with a primary focus on continuing to expand leisure group sales, primarily in the domestic market as well as assigned international markets. Assists in the overall planning, strategy and coordination of leisure related activities as needed.
Essential Functions
1. Creates and implements sales plans developed with guidance from the Director to attract new and repeat tour groups to Grapevine.
2. Develops and implements additional tour itineraries and packages for domestic as well as assigned international markets promoting Grapevine as a group tour destination.
3. Manages and tracks annual budget for domestic and assigned international markets with the guidance of the Director; maintains oversight of expenses and makes adjustments as needed.
4. Conducts sales prospecting to develop new domestic and assigned international leisure sales targets.
5. Works closely with the Marketing Team to develop promotional marketing materials for tradeshows and sales calls and keeps updated throughout the year.
6. Works with the Marketing Team on group tour ad placements and messaging throughout the year.
7. Manages the American Bus Association's Annual Marketplace Team Texas booth on an annual basis. This process includes soliciting sponsorships, organizing booth program, material, booth backdrop and signage, ordering essentials for the booth, sponsor and tour operator follow-up, etc. This process requires year-round communication.
8. Manages assigned booked tour packages to ensure that all group activities are organized, confirmed and tour operators get invoiced in a timely manner.
9. Works closely with the Visitor Center staff to schedule step-on guided tours and Observation Tower Tours as needed.
10. Maintains constant communication with tour operators and other important contacts via both email and phone.
11. Develops and exercises strong relationships with Grapevine partners (i.e.. hotels, attractions, restaurants, boutiques, merchants and galleries, etc.).
12. Assists in the development and execution of the quarterly Grapevine Partners Meeting.
13. Conducts regional sales missions, to include AAA offices and tour offices where needed (i.e.. Houston, San Antonio, Oklahoma.)
14. Participates in designated tradeshows throughout the year, representing Grapevine as a group tour or leisure destination.
15. Hosts tour operator FAM tours to promote Grapevine as a key group tour destination.
16. Maintains a high degree of knowledge on existing Grapevine products through frequent visits, site inspections and tours of Grapevine facilities; initiates and maintains close regular contact with Grapevine merchants to promote shopping and dining incentive and in-store events.
17. Utilizing the CRM management system, maintains records, sales call reports and correspondence on active accounts, prospective leads and sales activities on an ongoing basis.
18. Assists with hosting International FAM Tours and Site Visits throughout the year.
19. Assists with new fly/drive itinerary development, as well as annual review and updates to existing itineraries.
20. Works closely with Sales and the Communications Department to ensure that the Leisure portion of the website stays up to date.
21. Performs related duties as directed when such duties are a logical and appropriate assignment to the position.
22. Regular and timely attendance are required for this position.
23. Interacts professionally and respectfully with the public, coworkers, and others in the course of daily work.
Required Skills
SKILLS, KNOWLEDGE AND ABILITIES
* Must have knowledge of Microsoft Office suite and basic accounting skills.
* CRM management system experience preferred.
* Requires acceptable level of proficiency on skills test to include keyboarding, proofreading, grammar, spelling and editing using Word, Excel and Power Point software.
* Requires excellent organizational, verbal and written communication skills.
* Ability to successfully multitask assignments and projects simultaneously.
* Must be comfortable working outside comfort zone with a willingness to learn.
* Must be a team player who is able to work in a fast-paced environment with deadlines.
* Ability to provide excellent customer service including a desire to help customers regardless of their circumstance.
* Ability to work independently and with minimal supervision.
* Must have the ability to learn additional applications as they are applied to work assignments.
* Ability to maintain cooperative-working relationships with employees and those contracted in the course of work.
* Ability to work flexible schedules as needed for weekends, evenings, holidays and special events and programs.
* Overnight travel required.
* Ability to understand and follow oral and written instructions.
* Bilingual (English/Spanish) a plus.
EDUCATION, EXPERIENCE AND OTHER REQUIREMENTS
Requires a Bachelors degree or four years of college-level education, or eight years of hospitality sales and services experience in destination management, attractions, hotels or tour companies; or an equivalent combination of education and hospitality sales and services experience that provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Must have above average computer, math and reading skills, ability to communicate effectively both orally and in writing. Must have mobility to make site visits and flexibility to work irregular hours/schedules and out of town overnight travel.
Ability to develop and maintain quick working relationships.
Must pass a Federal/National criminal background check and credit check. Must have a valid Texas driver's license with an acceptable driving record as defined by City policy.
Must pass a pre-employment drug screen.
WORKING CONDITIONS
While performing the essential functions of this position the employee is rarely exposed to disagreeable environmental factors.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job the employee is regularly required to perform light to medium work that involves walking or standing, use the computer keyboard and mouse, use hands to finger, handle, or feel, reach with hands and arms, talk and hear, stand, walk, and stoop, or crouch. This position requires occasionally lifting and/or moving up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This job requires the ability to work in an office environment where the noise level is usually moderate.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills required. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and the job requirements change.
Regular full-time employees are assigned to work at least 40 hours per week, and are eligible for the City's benefit package, subject to the conditions and limitations of each program.
The City of Grapevine offers a generous and comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, life insurance. Please click HERE to view more information.
01
Do you meet one of the following requirements for the Leisure Sales Manager II position?
* Four years of college level course work.
* Eight years of hospitality sales and services experience in destination management, attractions, hotels or tour companies.
* An equivalent combination of education and hospitality sales and services experience that provides the required knowledge, skills, and abilities to perform the essential functions of the job.
* I do not meet any of the posted requirements.
02
Do you have a bachelor's degree?
* Yes
* No
03
Do you have the ability to work flexible schedules as needed for weekends, evenings, holidays and special events and programs?
* Yes
* No
Required Question
Agency City of Grapevine
Address P. O. Box 95104, 200 South Main Street
Grapevine, Texas, 76099
Phone 817-###-####
Website