Location: Tarrytown,NY, USA
Job Overview Company Description Are you ready to supercharge your career? Welcome to the Kalutasan difference! Kalutasan is a company that is founded on sound principles, great people, and great partners. We believe that when you hire the best, and invest in their skills, we create a winning culture and set up our clients for superior results! Kalutasan is a staffing company that provides outstanding helpdesk staff to MSP businesses in the United States. Kalutasan was founded by former MSP owners who were highly successful in building and growing their MSP, while leveraging contracted employees in the Philippines. Most companies fail to successfully outsource their helpdesk resources. There are many reasons for this including poorly defined processes at the MSP, lack of training, poor communication, inconsistent management, and lack of investment in the outsourced team. The owners of Kalutasan solved these challenges when they owned their MSP, and have a unique, winning formula for contractors and MSPs. Do you want to work for a company who truly appreciates their team and sets you up for success? Apply to become a member of our team, where you will be assigned to an MSP in the US. You will work with their clients to solve technical problems reported to the helpdesk. You will work with a team to deliver world-class support while advancing in your career. Kalutasan will provide you with training plans and materials, reimbursement and bonuses for certifications, great pay, paid vacation, and a fun work environment. Required Skills Help desk and customer service experience Proven record of troubleshooting printers, drivers, and peripherals Experience with MS365 email, SharePoint, and OneDrive Able to resolve performance issues with Windows 7/8/10/11 User creation and password resets Basic troubleshooting Spam filtering setup and troubleshooting You must have proficient English skills, a keen sense of urgency, and great communication skills You should be able to close 10+ tickets per day on the helpdesk CompTIA A+ moves you to the top of the list