Level 2 Desktop Support / Network Specialist
: Job Details :

Location: Blauvelt, NY

Schedule: M-F – 8-4 PM EST

Duration: 8 month contract to hire

Conversion Salary: $55-60K/year

REQUIRED SKILLS AND EXPERIENCE

• 3-5+ years of experience in IT support
• Strong recent experience supporting wireless networks and troubleshooting network incidents
• Experience troubleshooting Level 2 hardware and software incidents
• Strong recent experience working in a Windows PC environment
• Strong recent experience with que management, working with a ticketing system
• Strong communication, eagerness to learn, and customer service skills

NICE TO HAVE SKILLS AND EXPERIENCE

• Experience working in the educational/instructional field, or working in IT at their college
• Strong recent experience using ServiceNow as a ticketing system
• Experience with servers
• Experience with Cisco routers and switches

JOB DESCRIPTION

An employer is looking for a Network Specialist to sit onsite within a school district in Rockland County, NY. This person will be spending 100% of their day handling L2 IT support. They will be supporting staff members and students throughout the district, working directly with executives, teachers, and staff in order to resolve tickets within ServiceNow. This could include maintenance or troubleshooting of routers, switches, or servers, supporting web filters, creating images, managing group policies, resolving network connectivity issues etc. as well as providing day to day software and application support, troubleshooting and break fixing desktop PCs, printers, smartboards, and phones. They will be completing, on average, about 8-14 tickets a day. This person will also be responsible for helping the Jr. Network Specialists on site in terms of direction and technical guidance. They should have a strong understanding and ability to support networks and troubleshoot issues, with prior experience in a networking focused role. During the summer months, they will be doing project work such as new technology roll outs, migrations, upgrades, etc. This individual needs to have strong communication and sharp customer service skills in order to communicate issues and solutions with the staff they are supporting. This person needs to be comfortable with pay in the range of $25/hr to $28/hr dependent on years of experience.