Level 2 Information Technology Support Technician
: Job Details :

Essential Responsibilities:

Works with ADAC users to provide the highest level service, communication and technical support.

Trusted technical resource for troubleshooting, diagnosing and repair of issues with corporate desktop, ADAC mobile phones, printers, other PC peripherals, and AV conference room equipment.

Follows support procedures

Effectively communicates both in writing and verbally to team and user on the status of tickets.

Provide proper documentation and training of users on new hardware and software where pertinent.

Assists infrastructure and applications IT staff in troubleshooting other support issues like networking, servers, internet, and email, and other corporate applications.

Perform preventative maintenance when required on desktop equipment and printers.

Perform user access maintenance in Active Directory and other business systems.

Train users on basic desktop hardware use, and ADAC corporate software applications.

Provide proper documentation of support activities.

Assists System Admins with creation and maintenance of workstation images.

Completes necessary tasks to complete IT related activities with employee on-boarding and terminations processes.

Education & Experience: 1. An associate's degree or equivalent experience is preferred.

2-4 years of experience in information technology, and/or IT support desk.

Other Knowledge, Skills & Abilities:

Familiar with a variety of field system and procedures.