Level 2 NOC technician
: Job Details :

We are looking for a motivated technical professional to join our team as a Level Two Service Desk Technician.The Level 2 Service Desk Technician will provide the below:RESPONSIBILITIES:Remote and on-site desktop and user support using remote support applications.Create/update and escalate user tickets as needed.Acknowledge pre-configured alerts and perform basic and secondary troubleshooting steps to resolve these issues.Basic Network SupportLoad and configure desktop OS for standalone operation and basic network connectivity.Configure and troubleshoot desktop applications and upgrades such as MS Office.Perform basic installation, configuration, and troubleshooting of desktop computers, peripherals, and mobile devices.Perform hardware and software troubleshooting as required based on escalated tickets.Install upgrades and troubleshoot, support and repair simple network connectivity issues at the desktop, including NICs, network connections, and unmanaged hubs/switches within local environments.Install, integrate, troubleshoot and solve network client operation problems.Physical network troubleshooting - drops, switchports, switches needing power cycling, crimping cables, terminating cables, etc.Handle escalations from level 1 NOC support staff. Issues that cannot be resolved quickly or require additional troubleshooting and investigating will be escalated to this position for resolution.Assist with special projects as assigned which require independent investigation and solutioning.There is some night and weekend work requirements with this position.QUALIFICATIONS:Strong technical background with a broad range of technologies, including but not limited to:3-5 years of experience in a Help Desk or User Support environment.PC hardware/software, server hardware and latest operating systems, network connectivity and communications.Knowledge of Windows 7 through Windows 10 and the ability to install, integrate and support these operating systems.Ability to troubleshoot SaaS based applications.Be able to install, maintain and troubleshoot MS Office 365 and MS Office 2016/2013/2010/2007.Administer Active Directory users and groups including creation and troubleshooting GPOs.Strong Knowledge of internetworking concepts; TCP/IP, DHCP, DNS.Must possess a strong knowledge of client/server environments.Ability to quickly learn and follow complex procedures.Excellent communication, customer service, time management, and organizational skills.Professional verbal communication skills a must. Must be able to write and document procedures so they can be easily followed by other teammates.Customer oriented, self-motivated, ambitious, and dedicated team player.Must be able to lift 50 pounds (PCs, monitors, printers, etc. as needed).This individual should also have had the following experiences:3-5 years experience in the IT support service industry.Ability to multitask and dynamically prioritize tasks with proven time management.Ability to work independently, as well as in a team environment.Self-starter that exhibits a high level of attention to accurate detail.Although not requirements, other desirable attributes include:College degree in technical or business, or equivalent industry experience.Microsoft Windows certification strongly preferred.A+, Network+, Security+ are highly desired.Industry certifications from manufacturers/vendors such as Microsoft, Apple, IBM, HP, and Cisco.Group Policies / scripting.VMWare support.This position is based in our Hauppauge, Long Island office. A valid driver's license is required.#J-18808-Ljbffr