Location: Plano,TX, USA
Required Skills & Experience
3+ years' experience in a helpdesk/Service Desk role providing both hands on and virtual/phone support in a Level 2 capacity
1+ Year of experience troubleshooting Audio Visual equipment, specifically with Crestron is preferred
Direct Experience with Hardware and Software Trouble Shooting
Windows 10 experience
Experience Remoting into users and troubleshooting using remote software
Imaging experience specifically with SCCM, creating images
Mobile device management specifically with Microsoft Intune or similar
Microsoft and Adobe trouble shooting experience
Ticketing system experience (service now preferred)
Excellent customer service and communication
Nice to Have Skills & Experience
Comptia certifications
Microsoft certifications
Job Description
This large municipality is needing extra help in their call center environment. This will be an onsite 8-5 M-F position. 85% of the role will be phone support where they would be taking incoming calls from internal employees and drafting tickets, troubleshooting over the phone, or escalating the issue up. They will be managing tickets in the ticket portals and expected to close out around 100 tickets per month. Some issues may require hands on which will involve local travel around Plano to other locations.