Salary: $36,682.00 - $64,194.00 AnnuallyLocation : Martin County, NCJob Type: Permanent Full-TimeJob Number: 24-13761 DSS 60042192Department: Dept of Health and Human ServicesDivision: Social ServicesOpening Date: 11/21/2024Closing Date: 12/2/2024 5:00 PM EasternJob Class Title: Administrative Specialist IPosition Number: 60042192Section: Child Support ServicesSalary Grade: NC08Recruitment Range: $36,682 - $50,438Description of Work The North Carolina Department of Health and Human Services (DHHS) is one of the largest and most complex agencies in the state and has over 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians. The Division of Social Services provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect, and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families. * Provide excellent customer service to callersChild Support Services calls:
- Listen to callers to ascertain informational needs and use knowledge of the Automated Collection and Tracking (ACTS)
- Maintain courteous attitude when dealing with difficult callers
- Use tact and diplomacy to diffuse emotional or antagonistic situations
- Develop basic knowledge of ACTS and Child Support Services (CSS) policy for answering callers appropriately
- Provide basic participant website registration assistance
- Understand and appreciate the confidential nature of CSS information
- Determine appropriate referral action based on caller's request
* Data entry:
- Update ACTS with address changes, email, telephone number and other information
- Enter appropriately documented event notes into ACTS to document interactions
- Determine if CSS agent worklist is needed and send properly drafted worklists
- Generate ACTS documents for callers
Knowledge, Skills and Abilities / Competencies To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all of the following: •Experience working in a call center setting addressing callers needs•Skills demonstrated in customer service in an office or medical setting•Data entry experience in maintain databases Minimum Education and Experience Requirements Some state job postings say you can qualify by an 'equivalent combination of education and experience.' If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; OREquivalent combination of education and experience. Supplemental and Contact Information The North Carolina Department of Health and Human Services is an Equal Opportunity Employer. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled. For technical issues with your application, please call the NeoGov Help Line at 855-###-####. Applicants will be communicated with via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at 919-###-####. NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.01 Describe your years of experience working in a call center setting addressing callers needs. You must show all your related experience on your application in your work history to be considered.
- None
- Less than two years
- Two - five years
- Five or more years
02 How many years of skills demonstrated in customer service in an office or medical setting do you have? You must show all your related experience on your application in your work history to be considered.
- None
- Less than two years
- Two - five years
- Five or more years
03 Provide year years of data entry experience in maintaining databases. You must show all your related experience on your application in your work history to be considered.
- None
- Less than two years
- Two - five years
- Five or more years
04 Where did you learn about DHHS or this opportunity?
- Company or OSHR Website
- Employee Referral
- Conference / Career Fair
- Email campaign
- Professional Association or Industry-specific job board
- Indeed
- LinkedIn
- NC Nursing Board email
- Google
- Other General Job Boards
- Other Search Engines
- Other Social Media
- Internet Advertisement
- TV / Radio
Required Question