Library Assistant II
: Job Details :

As you take your first step onto a Western University of Health Sciences campus, each path, each person, each structure comes with a transformative story. WesternU is more than the practice of medicine. We are defined by character and culture.At WesternU, you will discover humanism at the heart of every interaction: a warm welcome, a sincere smile, a positive word, a kind deed, a thoughtful gesture. You will see students work together on case studies; a parade of pets in campus parks; student clubs offering opportunities for career growth and community involvement; and faculty, staff and students designing their future and the future of WesternU. We display a collaborative mindset in how we operate, educate, and serve others.Although, geographically, we are two campuses - as humanists, we are one: to enhance and extend the quality of life in our communities and achieve excellence in everything we do. We attract diverse, professional faculty, staff and students that thrive in an environment of humanistic health care education. Join our team of faculty and staff and make a difference.Position TitleLibrary Assistant IIPosition Control Number999199Type of PositionStaffPosition StatusFull-timeCampusWestern University Campus-Pomona, CAJob SummaryUnder the direction of the Access Services Supervisor, provides support for the library by performing Circulation functions, maintains Circulation information and assists other departments as needed. Supports faculty and students in obtaining needed materials through interlibrary loan and document delivery services.Knowledge, Skills and AbilitiesGood basic mathematic abilities to calculate fines and fees for library customers and for other areas of the job as needed.Excellent verbal and written communication skills including the ability to communicate ideas and problems effectively.Strong problem-solving skills to prevent and correct mistakes and create alternative ways to complete a task successfully.Good listening skills to understand internal and external customer requests and issues, be able to address or refer to the appropriate person or department.Ability to provide basic research skills in locating library resources to answer customer questions.Understanding of copyright as it applies to academic libraries (interlibrary loans, document delivery and course reserves).Required QualificationsEducation: Library technology certificate or AA required; any combination of education, training or experience that provides the required knowledge, skills and abilities.Experience: Three or more years of academic library experience with processing interlibrary loans, document delivery requests and circulation functions required. Medical library experience preferred.Excellent computer skills to utilize library software programs; Microsoft Office Suite including Word, Excel and PowerPoint, ILLiad; other software needed for the position.Ability to effectively troubleshoot basic technical issues and refer issues to the appropriate department if needed.Displays good basic research skills in locating library resources to answer customer questions.Strong decision-making and critical thinking skills.Displays excellent customer service skills when interacting with internal and external customers; foster a positive team environment.Excellent verbal, non-verbal and written communication skills, ability to give effective presentations.Detail oriented and quick learner; work must be highly accurate.Knowledge of copyright laws as they pertain to interlibrary loan, document delivery and course reserves.Preferred QualificationsAcademic Medical library experience, working knowledge of databases and resources used in a medical library, including electronic resources.Knowledge of medical and scientific terminology.Knowledge of library procedures.Key ResponsibilitiesProvides excellent customer service support by effectively and accurately answering questions in person, by telephone, email and chat; displays an approachable, friendly and professional demeanor with effective verbal and non-verbal communication.Assists library customers with use of the online catalog and provide basic training on library resources and equipment.Circulates library materials; collects fines and fees; processes holds; sorts and distributes incoming/outgoing mail; processes fax requests and performs opening and closing procedures for all floors as needed.Assists students with study room reservations upon request and manages study room keys.Receive Interlibrary Loan requests by phone, email, and online forms; process requests using Docline and ILLiad software.Receive Document Delivery requests, locate articles, scan and deliver using ILLiad's Odyssey software.Assist other library departments with special projects as needed including library exhibits, displays and events. Serve on library committees. Effectively lead general tours of the Pumerantz Library for individuals and groups.Participates and supports library marketing efforts including student, faculty, and staff events and other promotional activities.Effectively provides basic reference assistance including the use of print and electronic resources to students, faculty and staff.Processes faculty reserve requests for print books and articles, media and models.Accurately enters all money collected daily into the ILS and cash register, balance cash drawer and run/print all cash reports. Adds money to patron accounts and troubleshoots print management system. Handles refunds as needed.Shelves books; searches for missing, lost and overdue materials ensuring library items are in their correct location by shelf reading. Processes books/journals/media and accurately enters data into the ILS. Performs intermediate repair on library materials.Other duties as assigned.Work ScheduleEvening and weekends.We believe in making an impact in the lives of our employees, personally, and professionally. Every employee has different individual and/or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work-life harmony is positive and achievable.We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits. Additionally:Our faculty, staff, and administrators are 100% focused on student success.Our University culture creates the context for a nurturing and supportive environment.Faculty, staff, and students can expect to make deep, personal relationships within the University community.As a Faculty, Staff, or Student at WesternU, you can focus on work that you love, be your authentic self, and lead to the future with innovation in health sciences.WesternU's core value of humanism encourages all to bring their whole self in all that they do.We are committed to fostering a culture of respect, equity, collaboration, and fun at all levels for all people!Expected Pay ScaleMinimum: $19.57Maximum: $19.57Physical DemandsDo the essential functions of this job require lifting? YesMaximum weight - 50 lbsDuration - 3-5 minutes to lift items up to 10 lbs each onto a movable cart.The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to use hands to operate a PC in the performance of job duties, and talk or hear. The employee is regularly required to sit, and reach with hands and arms, and occasionally required to stand, walk, stoop, and smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, and peripheral vision, depth perception and the ability to focus.Posting InformationPosting Number: S01545Posting Date: 11/16/2024Close Date: Open Until FilledConditions of Employment - Background CheckTo secure employment, successful fulfillment of a background check, including a criminal records check, may be required. Western University of Health Sciences will extend a conditional offer of employment, subject to rescission if the background check unveils disqualifying information or if it is found that the candidate deliberately withheld or misrepresented information. Non-completion of the background check to satisfaction may impact the ongoing employment of a current Western University of Health Sciences employee who received a conditional offer for the position.Pay Transparency ActWestern University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range considers various factors in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The Expected Pay Scale is defined as the budgeted salary or hourly range that the University reasonably expects to pay for this position. Placement within the Expected Pay Scale is determined by internal equity and relevant qualifications.Equal Opportunity Statement (EEO)It is the policy of Western University to provide equal employment opportunity to all employees and applicants for employment as required by law without regard to age, race, color, national origin ancestry, citizenship, ethnicity, creed, religion or religious creed, sex or gender (including gender identity), marital status, sexual orientation, disability (both physical and mental) including HIV and AIDS, medical condition (cancer and genetic characteristics), pregnancy (which includes childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), age, genetic information, military and veteran status, or any other applicable protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within WesternU including without limitation, hiring, recruiting, promotion, termination, layoffs, leave of absence, compensation, benefits, and training. WesternU makes hiring decisions based solely on qualifications, merits, and business needs at the time.Required DocumentsResumeCover LetterOptional DocumentsLetter of Recommendation #1Letter of Recommendation #2Letter of Recommendation #3Additional Applicant DocumentSupplemental QuestionsRequired fields are indicated with an asterisk (*).* Are you willing to work evenings and/or weekends?YesNo* How did you hear about this employment opportunity? Please provide the name of the website, individual, or organization.(Open Ended Question)#J-18808-Ljbffr