Library Assistant - Part Time
: Job Details :

A Library Assistant connects people and ideas by providing welcoming, knowledgeable library services to the community. They enjoy varied activities, from public-facing engagement (customer service, instruction, promotion) to behind-the-scenes efficiency and production (processing, event management,troubleshooting, creating). Whether in the library, at an outreach location or in a virtual setting, they greet everyone with a smile and proactively offer to assist, share information and collaborate with others in pursuit of library goals. They embrace learning, change, technology, and innovationeagerly, and they are passionate about fueling a well-informed and engaged community.Key Responsibilities/Essential Functions:Strives to do the right thing, exercises good judgment and demonstrates high ethical standardsPromotes the vision and values of the County and LibraryActively pursues and maintains respectful and effective working relationships with coworkers, citizens and community partnersEmbraces constant learning and actively pursues professional development opportunitiesProvides a proactive, friendly, welcoming experience to all patrons in person or by phone, text, email, video or chatEnthusiastically promotes the library's resources, services, and eventsEnforces the Patron Behavior Policy to facilitate a welcoming experience for all patronsProvides prompt, detailed, and accurate circulation servicesHelps patrons use the online catalog to full advantageUses the integrated library system to manage patron and item records and transactionsEmpties bookdrops and delivers materials curbsideEnsures expedited and accurate placement of library materialsContinually verifies and resolves condition of materialsHelps patrons submit purchase requests and alerts appropriate staff to collection needsFills, refills, and/or plans engaging materials displaysHelps patrons access and use the library's digital resources on personal and library devicesAssists patrons using technology and equipment, including email, printing, copying, faxing, internet searches, Office software, online forms, mobile devices, and moreMaintains accurate and transparent records of financial transactionsProcesses?meeting space reservation requests?and proctors testsOffers personalized suggestions for books, movies, music, and more in all formatsProvides basic research assistance?and instructs patrons in information literacy skills, including finding and evaluating reliable, relevant and timely informationMakes knowledgeable and relevant referrals to community resourcesParticipates in outreach activities at various community locationsParticipates in programming for all ages, including supporting, planning and/or presenting in both in-person and virtual formats, as requiredTakes on one or more significant responsibilities at a systemwide or multi-branch level, such as processing materials, leading a systemwide team, managing specific technology or programs, implementing or overseeing projects or initiatives, etc., as requiredMaintains tidy appearance of library facility and materials, including cleaning as requiredFills shifts at other branches, as requiredOpens/closes branch facility, as requiredAttends workshops or training as requiredServes on community boards or library/consortium committees as assignedPerforms other related duties as assignedJob Requirements:High school diploma or GED required. Any combination of education, training and experience equivalent to a Bachelor's degree (for full-time position) or Associate's degree (for part-time position) from an accredited college or university, or ALA Library Support Staff Certification highly preferredTwo (2) years working in a customer service or teaching positionExperience working in a library, bookstore or educational institution preferredExperience working in retail or other hectic, public-focused customer service environments preferredDemonstrated ability to actively and positively engage with people of all demographics, backgrounds and walks of lifeDemonstrated superior customer service skillsDemonstrated history of continuous learning, improvement and innovationAble to resolve problems, complaints and conflicts tactfully and professionallyAble to function well in a noisy, chaotic environment as well as in a quiet environmentAdaptable to performing both creative and routine tasks as neededDemonstrated history of working effectively with others in a teamAble to learn new skills and concepts quickly and to resolve problems independentlyDemonstrated intermediate technology skills, including devices, software, and online resourcesHas working knowledge of Windows operating system and Microsoft Office365 suiteDemonstrated history of learning new technology quickly and independentlyAble to learn and develop proficiency using library software and digital resourcesAble to follow detailed directions and instructions given verbally or in writingHas excellent written and verbal communication skillsAble to maintain a high level of speed and accuracy with all tasks and recordsDemonstrated history of attention to detail and of strong organizational skillsDemonstrated ability to maintain calm demeanor in stressful situationsDemonstrated record of reliable work attendance and punctualityDemonstrated good driving recordAble to read maps and follow written and verbal geographic directionsAble to work independently with little or no supervisionAble to evaluate weather conditions and recommend delivery service cancelation or rescheduling as neededBilingual (English and Spanish) skills preferredTouch typing skills preferredPhysical Demands/Special Work Environment:Sit and/or stand for long periods of timeFocus for long periods of time, including at computer terminalsSpeak clearly and distinctlyHear and comprehend audible notifications and verbal communicationVisual acuity to perform activities such as: driving; reading road signs; writing; preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive readingSubstantial movements (motions) of the wrists, hands, and/or fingersPicking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.Exerting up to?50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human bodyPush book carts weighing over 100 pounds and lift boxes weighing up to 50 pounds.Bend, stoop and kneel to access low shelves and raise arms, lift or stand on stools or ladders to access high shelves.Able to move with energy to interact with and accompany library staff and patrons and to handle emergencies anywhere on library grounds.Able to carry, shift, access, move, and otherwise handle large numbers of library materials, including heavy books, for extended periods of time.Able to move about inside the office to attend meetings; access files, library materials and office machines; and to interact with library patrons both inside and outside the building.Reports to: Branch ManagerSupervisory Responsibility: NoneBotetourt County provides equal employment opportunities to all employees and applicants for employment.Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.