Salary: $53,009.32 AnnuallyLocation : Chester County Library - Exton, PAJob Type: Full Time, ExemptJob Number: 03136Department: LibraryDivision: Chester County LibraryOpening Date: 08/29/2024Closing Date: ContinuousWeekly Hours: 35Shift: Hours will vary by week and include evening and weekend hoursSummaryLibrary Assistant VI Circulation Branch ManagerThis full time position at the Chester County Library is responsible for overseeing the daily operations of the Circulation Department to provide quality customer service and ensure timely and accurate circulation of library materials. The Circulation Manager oversees a staff of 25 and serves on the Library's management team, including serving as the person-in-charge on a rotating basis.Responsibilities of this position include providing front line customer service support and assistance to Circulation staff; working with patrons to resolve library account issues in a manner that reflects the library's commitment to customer service; developing and implementing circulation procedures; and managing staff selection, training and supervision.This position requires a Bachelor's degree from an accredited college or university, or equivalent combination of education and experience, and three years of job-related experience. Excellent communication and customer service skills are essential. PC proficiency including Internet, email and Microsoft Office skills is required. The successful candidate will be accurate and detail oriented and possess outstanding organizational skills. Supervisory experience and a knowledge of public library service and operating principles is preferred.All library positions require the following criminal background and child abuse clearances: Report of criminal history from the Pennsylvania State Police (PSP); Child Abuse History Clearance from the Department of Human Services (Child Abuse); and Fingerprint based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI).Hours: 35 hours a week, Hours will vary by week and include evening and weekend hoursSalary Information: $53,009.32; full County Benefits, EOEPosition Type: Full Time/ExemptDeadline: Applications will be accepted until position is filled.To apply, contact County of Chester Human Resources:Apply online at www.chesco.org All employees of the Chester County Library are considered a mandated reporter of suspected child abuse under the Child Protective Services Law (Title 23 Pa. C.S.A. Chapter 63). Essential Duties
- Plan and manage resources and oversee daily operations of the Circulation department to provide quality customer service and the smooth, accurate flow of library materials to and from customers.
- Develop and evaluate circulation operating procedures and makes adjustments as needed to improve service and efficiency.
- Use current Circulation ILS software at an advanced level to process returned materials and reserves, print notices, create reports, and create and manage patron accounts.
- Hire, train and manage Circulation Library Assistants, which includes creating and reviewing performance objectives, and completing annual evaluations. Manage Circulation department staff including creation of schedules for the department.
- Provide front line customer service support and assistance to department staff members; in particular correspondence with patrons about general account issues, complaints and grievances, delinquent accounts and accounts in collection.
- Handle all customer service interactions, and stressful situations, in a manner that promotes the positive public service image of the library.
- Fulfill State and Library continuing education requirements.
- Stay current with County and library policy updates and perform duties and provide service in compliance with County and library policies and procedures.
- Know and execute library emergency and incident response protocols and serve as a Library Person-in-Charge as assigned.
- Use, at an advanced level, a variety of software applications to: circulate special collections and manage the outdoor pick-up locker, report technology issues, report incidents and building issues, and for payroll and other County employee accounts.
- Perform troubleshooting for software applications and equipment used in the department.
- Regularly attend and participate in library management meetings; develop and monitor progress on annual goals and objectives.
- Participate in community outreach initiatives, programming and/or committees.
- Develop and control the Circulation Department's budget, which includes preparing accurate and concise budget requests and monitoring expenditures to ensure appropriate use.
- Prepare Circulation and other management reports accurately and on time.
- Perform other duties or special projects, as required.
Qualifications/Preferred Skills, Knowledge & Experience
- Bachelor's degree from an accredited college or university, or equivalent combination of education and experience.
- Three years of job-related experience.
- Broad knowledge of public library service and operating principles.
- Excellent communication and customer service skills.
- Strong verbal and written communication skills.
- Ability to interpret library policy and procedures to public and staff.
- Strong problem-solving skills.
- Accurate and detail oriented with outstanding organizational skills.
- Knowledge of public library service and operating principles.
- Must have the ability to work in a fast-paced environment with strong computer skills.
- Ability to work effectively with people from diverse backgrounds.
- Ability to work alone or as part of a team.
- Excellent time management skills.
- Strong leadership skills.
- Strong interpersonal skills.
- Displays willingness to make decisions.
- Exhibits sound and accurate judgment.
- Balances team and individual responsibilities.
- Demonstrated desire to work with the public
- Flexible, with an ability to multi-task.
- PA Criminal Background Check.
- PA Child Abuse Clearance.
- FBI Fingerprint-based Criminal Background check.
Preferred Skills, Knowledge & Experience:
- Three years of supervisory experience.
- Knowledge of Library and Chester County policies and procedures (in order to interpret library policy and procedures to the public and staff).
- Knowledge of child labor law requirements regarding permissible hours and schedules and work permits.
- Familiarity with the ALA Library Bill of Rights and Freedom to View statements.
Additional Information Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.Computer Skills:To perform this job successfully, an individual should have:
- Intermediate Microsoft Office (Word, Excel, Outlook, Explorer) skills
- Network experience
- Comprehensive, advanced-level knowledge and use of Library Circulation ILS software.
Physical Demands:While performing the duties of this position, the employee is frequently required to sit; walk; stand; bend at the waist while working; kneel, stoop, crouch or squat; talk or hear; handle and lift up to 22 pounds; push a cart of books that weighs up to 75 pounds; and sit at a computer terminal for up to 4 hours at a time. Occasionally, the employee will need to work with arms above shoulders or reach above shoulder height. On rare occasions, the employee will be exposed to an uncommon level of noise. While performing the duties of this position, the employee is frequently required to sit, talk or hear. The special vision requirements listed for this position are:
- Close vision for viewing a computer screen.
- Distance vision to view a computer screen from two to three feet (especially at Circulation desk).
Work Environment:
- The noise level in the work environment is generally quiet to moderate.
- The work is generally performed indoors, although may occasionally require work outside to assist with emptying book drops or attend community events.
Other:
- This position requires professionalism.
- May need to work with cash, credit cards and checks.
- This position requires evening and weekend shift work.
The County of Chester offers comprehensive benefits to our employees. 01 What is your highest level of education?
- No formal Education
- High School Diploma or GED
- Associates Degree
- Bachelors Degree
- Masters Degree
- Doctorate or higher (includes Juris Doctorate and Medical Doctorate)
02 How many years of Library related experience do you have?
- None
- less than 1
- 1+
- 2+
- 3+
- 4+
- 5+
- 6+
- 7+
- 8+
- 9+
Required Question