Job DetailsLevelExperiencedJob LocationRising Sun - Rising Sun, MDRemote TypeN/APosition TypeFull TimeEducation Level4 Year DegreeSalary Range$22.05 - $22.05 HourlyTravel PercentageUndisclosedJob ShiftUndisclosedJob CategoryCustomer ServiceDescriptionGENERAL SUMMARY: Under the general supervision of the Branch Manager, the Library Associate II provides high quality information, reader, and technology services to the Rising Sun community while consistently delivering caring, non-judgmental customer service. This position develops and delivers a full range of diverse and innovative programs, services, and outreach initiatives for adults and is responsible for performing and overseeing high-level research inquiries and initiatives. ESSENTIAL JOB FUNCTIONS:
- Provides information services, including readers advisory, reference, and technology assistance to patrons in person, via phone, email, online, etc.
- Works collaboratively with Branch Manager and external presenters to plan and conduct library programs responsive to the needs of adults.
- Conducts research using an array of resources, including the library's databases and digital services.
- Provides technology instruction to the public in a variety of areas, including library software and hardware, personal device assistance, digital media and downloadables, and internet and computer usage.
- Works with Branch Manager to develop and implement outreach initiatives.
- Actively markets library materials and services. Merchandises collections. Recommends and reviews books and other library materials through various media outlets, including the CCPL website.
- Monitors and maintains collection and makes recommendations for materials to be purchased.
- Works with Branch Manager to develop and implement department or branch goals within overall system goals.
- Utilizes the library's circulation database to search for and place holds on materials requested by patrons.
- Monitors and maintains library computers and software, troubleshoots and calls for assistance as needed.
- Utilizes the library's circulation database to search for, check out, and place holds on materials requested by patrons.
- Carries out and explains library policies and procedures; resolves problems and concerns in a positive manner.
- Registers patrons for new library cards. Accurately enters data and updates patron records.
- Calculates and receives fines and fees.
- May serve on system-wide committees.
- Maintains facility and reports problems to appropriate staff.
- Maintains accurate service statistics.
- Shelves library materials of all types.
- Performs ongoing assignments of moderate to high difficulty.
- Other duties as assigned.
JOB STANDARDS:
- Promotes and maintains a high standard of customer service, both internal and external.
- Demonstrates ability to work with a diverse community.
- Models positive attitude toward library technology and change.
- Maintains courteous, friendly, and constructive relationships with patrons and staff.
- Promotes and advocates a positive library image in the community.
- Maintains professional growth and awareness through training, self-directed learning and other means to stay abreast of current and emerging trends in the community and in libraries.
- Performs job in keeping with the adopted policies, procedures, and values of the Cecil County Public Library.
QualificationsCRITICAL SKILLS/EXPERIENCE:
- Baccalaureate Degree from an accredited college.
- Introductory knowledge of library systems, of alpha numeric filing, of the Dewey Decimal System, of reference materials and methods available to assist patrons.
- Within two years of appointment, each Library Associate shall have successfully completed Library Associates' in-service training or nine credit hours of formal academic course work in library science. Such training may have been received prior to the date of appointment. Training provided by CCPL off-site in Maryland.
- Excellent written and verbal communications skills.
- Excellent customer service skills.
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
- Excellent PC skills and experience with software packages.
- Knowledge of Windows operating system, internet resources and other technologies and how to use them effectively.
- Knowledge of a variety of types of electronic hardware devices for computing, listening, viewing, gaming and new technologies.
- Willingness and ability to acquire knowledge of library computer systems and applications.
- Ability to analyze and perform and or manage a wide variety of library projects.
- Knowledge of books, authors, current events.
- Ability to reach, bend and lift up to 35 lbs.
- Ability to push/pull a rolling book carts.
EQUIPMENT: Personal computer, laptop, printers, scanners, photocopier, fax, AV projection equipment, laminator, book trucks, security system, cash register.WORKING CONDITIONS:Works in normal heat and light conditions with some exposure to seasonal draft conditions. Some eye fatigue from working at computer terminals; physical fatigue from working at counter height (39 ) work surface and from repetitive lifting of books, and pushing carts. Some stress from constant public contact.FAIR LABOR STANDARDS ACT STATUS: Non-ExemptSCHEDULE:37.5 hours per week. Regular schedule requires day, evening, and weekend hours. NOTE: Certain conditions, e.g. economic constraints or staffing patterns, may necessitate change in job description.EOE Revised 11.2024