Salary : $49,429.09 - $72,943.01 Annually Location : All Suburban Ramsey County Library Locations, MN Job Type: Full Time Job Number: 2024-00933 Department: 65C02-PubLib/Maplewood Opening Date: 09/23/2024 Closing Date: 10/6/2024 11:59 PM Central Union: Unrepresented Salary Plan: 01A Salary Grade: 21 FLSA Status: exempt Basic FunctionThe current vacancy is in the Maplewood Library. The eligibility list created by this vacancy may be used to hire other vacancies in the department or County. To oversee the operation of the circulation desk in a medium or large size Ramsey County library and to supervise the activities of the library's circulation area; to hire, supervise, train, and evaluate circulation staff; to perform bookkeeping duties on a daily basis, and to prepare revenues for weekly deposit; to implement policy and procedure changes related to circulation operations; to serve as the person-in-charge in the absence of the library manager and to perform related duties as assigned. This is a full-time position working weekends and evenings working at the Ramsey County Maplewood Library 3025 Southlawn Dr, Maplewood, MN 55109.If an internal candidate is selected, salary will be set in accordance with the personnel rules (i.e., promotion, transfer, or voluntary reduction). To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Once at this page, you can browse the alphabetical list or search for a job description. Examples of Work Performed 1. Promote a diverse, culturally competent and respectful workplace. 2. Supervise the work activities of the circulation staff by scheduling staff coverage at the circulation desk, planning and coordinating the workflow, conducting employee performance appraisals, providing on-going performance feedback, and training existing and new circulation staff. 3. Perform circulation duties including checking library materials in and out, shelving materials, and registering patrons, collecting fees and fines and providing circulation information to patrons by phone and in person. 4. Perform bookkeeping duties on a daily basis and prepare revenues for weekly deposit. 5. Maintain an active volunteer program in the library. 6. Resolve patron complaints and problems by explaining library policies, interpreting situations, and negotiating fair solutions. 7. Implement policy and procedural changes to maintain efficient circulation functions in the library. 8. Serve as a resource person for library circulation staff. 9. Direct the physical placement of new, and the physical weeding out of old, library materials in consultation with professional library staff. 10. Provide basic reference assistance to patrons by locating library materials and placing holds for library materials, and by referring patrons to references services when appropriate. 11. Maintain office supplies. 12. Submit work orders for building repairs and janitorial services at the branch library to which assigned. 13. Attend meetings of circulation leaders to discuss and resolve problems related to circulation operations. 14. Serve as the person-in-charge in the absence of library manager, responding appropriately to emergency situations. (The work assigned to a position in this classification may not include all possible tasks in this work and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.) ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 14 Minimum Qualifications Education: High school graduation or equivalent Experience: Five years of library, administrative, supervisory/lead worker or related experience with customer service responsibilities. Substitution: May substitute relevant, post-secondary education on a year for year basis for up to three years of the required work experience. Exam/Screening Process InformationThe examination process will consist of the following section with each section weighted as indicated:
- Training and Experience Rating = 100%
The examination for Library Circulation Supervisor will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions - do not mark see resume or see work history as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination. Eligible List: The names of all applicants who filed a properly completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as a Library Circulation Supervisor. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Candidates will remain on the list for 60 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been certified and their status. Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application. Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment. E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9. Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin. Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives being equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved. To print a paper application for this posting click You will need to print this posting AND answer the supplemental questions associated with this exam and submit them with your completed paper application. For further information regarding this posting, please contact Ramsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at
- Medical, dental and vision insurance
- The County contributes a bargained percentage to the medical and dental monthly premium
- Employees choose from four enrollment tiers: Single, Employee + legally married spouse, Employee + Child(ren), Family
- Blue Cross Blue Shield Medical insurance - three plan options including a High Deductible Plan with a Health Saving Account offered. Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activity
- MetLife Dental Insurance - two plan options offered
- VSP Vision Insurance - Advantage Plan offered
- Pre-tax Benefit Program
- Pre-tax medical, dental, vision monthly premium deduction option
- Dependent and Health Care Flexible Spending Accounts
- County monthly contribution to a Health Savings Account for employees who elect the High Deductible medical plan
- Paid time off
- Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)
- 11 scheduled holidays and one floating holiday
- Up to three weeks of 100% paid parental leave, plus additional use of sick time as noted below
- Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)
- Wellness incentive allows conversion of unused sick time to vacation or pay
- Retirement benefits
- Pension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments
- New employees become vested after five years. For the Police and Fire union, employees are vested after 10 years
- Deferred compensation - 457(b) account with employer match
- Health Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participation
- Transit and parking
- Fully funded Metropass.
- Transportation/parking expenses reimbursement account
- Employee well-being
- Employee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.
- Wellness programming
- Flexible work policy with hybrid work options for eligible positions
- Life Insurance and Disability leave
- County provided Basic Life coverage - 1x annual salary, minimum $10,000 up to a maximum of $50,000. Optional supplemental coverage available
- Long-term Disability - County provided coverage replaces 40% of the employee's lost income after six months of disability, subject to a $5,000 monthly maximum. Option to purchase an additional 20% income replacement up to $7,500 monthly maximum
- Short-term Disability - option to purchase 60% income replacement coverage with 30, 60 or 90-day waiting period
- Career development
- Tuition reimbursement, up to $4,000 per year
- Online professional development opportunities through the Learning & Development Center
- County employment qualifies as a public service organization for the Public Service Loan Forgiveness Program
- Employee resource groups - help employees build connections through common bonds with colleagues
For information about Ramsey County's 2024 benefits, visit: 01 Each applicant must complete this supplemental questionnaire as a part of the application screening process. The supplemental questionnaire will be used as a scored evaluation of your knowledge, skills and experience. Provide complete information for each question.
Do not write see resume as it is not an acceptable answer. The experiences you indicate in your responses will be reviewed and used to determine your eligibility to move forward in the selection process. Select yes if you have read and understand.
02 Have you completed or currently participating in any of the following Public Sector Partnership Programs at Ramsey County? Examples may include a program in partnership with HIRED, Project for Pride in Living (PPL), Ramsey County Workforce Solutions, or an internship (including Right Track Plus), fellowship, limited duration assignment, provisional assignment, temporary opportunity or participating in a work experience like the Young Adult Career Academy, or job shadow experience. Answer No, if none of the above.
03 Do you have or have you ever held a professional license?
04 If you answered Yes to the previous question, please list the type of license(s) and the State or jurisdiction the license is or was held; also indicate the status of your license(s). If this does not apply to you, please write N/A in the space provided. 05 Please describe your experience providing customer service. If you have none, enter N/A in the space below. 06 Please describe your experience and approach to de-escalation. If you have none, enter N/A in the space below 07 Please describe briefly your own professional and/or personal experience working or interacting with diverse cultural, racial, ethnic, and socioeconomic populations. If you have none, enter N/A in the space below. 08 Check all languages you speak, read, or write fluently in addition to English.
- Amharic
- Arabic
- Cambodian
- Hmong or Laotian
- Oromo
- Sign Language
- Somali
- Skaw, Pwo, or other Karen language
- Spanish
- Vietnamese
- Other
- None of the above
09 If you selected Other in question 8, please write the language(s) you are fluent in below. Required Question