Library Network Assistant AFSCME 3092 Department Members ONLY
: Job Details :

Job DescriptionPrimary purpose:The Assistant Network Technician is responsible for assisting in the maintenance of the Library's network infrastructure, computers, audio-visual equipment, printers and other peripherals and the software and communications devices they operate on, as well as trainingthe staff and public in their use.Supervision:Supervision Received: Works under the general direction of the Network Administrator. Works according to City policies, procedures, laws, and special directives.Supervision Given: At the direction and assignment of the Network Administrator, may provide occasional immediate task direction of Library Pages, Interns, volunteers or less senior Sr. and Jr. Library Assistants.Essential Functions: Assists in the operation, maintenance, upgrading, troubleshooting and training involved with the Library's Information Technology systems and devices, including audio-visual and projection systems. Performs computer related troubleshooting, diagnosis, equipment tear-down, servicing and repair. Prepares and updates related manuals. Updates staff and public software as needed. Assist in maintaining technology inventory listings of computers, software and peripherals, with details of specifications. Assists in answering Information Technology related questions from staff and library users. Instructs library users in the use of library technology and equipment. Follows and adheres to department, City and other government rules, regulations, policies and procedures.Secondary Elements: Assists in updating the library website. Develops and conducts staff and patron training classes in computer applications and operations. Attends and participates in staff and other meetings and workshops. Keeps informed of developments within field or areas of interest. Performs other duties as required.Minimum Entrance Qualifications:(To perform successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.)Education, Training and Experience: Bachelor's Degree related to Information Technology or one to three years related experience and/or training, or equivalent combination of education and experience.Knowledge, Ability and Skill:Knowledge: A broad knowledge of computers, audio-visual equipment, printers and other peripherals and the software and communications devices they operate on.Ability: Ability to read and interpret documents such as routine reports and procedures manuals. Ability to write routine reports and correspondence. Ability to present information effectively, which may require considerable tact, to visitors, customers or employees of the City.Skill: Strong oral and written communications skills. Strong technology troubleshooting skills.A strong commitment to public service required.Physical requirements/work environment(The physical demands described here represent those requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)Work is performed under typical office conditions; the noise level is quiet to moderate at most times. Essential functions are regularly performed without exposure to adverse environmental conditions.Operates computers, printers, facsimile machine, copier, calculator, telephone and standard office equipment.Has contact with other City departments, current employees, and vendors/service providers.Has access to all department-level confidential information, which requires the application of appropriate judgment, discretion and professional office protocols.Work requires accuracy, consistent task execution, sound judgment and timely coordination.Tasks require the ability to exert some physical effort in light to moderate work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of up to 40 pounds. Tasks may involve extended periods of time at a keyboard or workstation. Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.Performance Standard:Employees at all levels are expected to effectively work together to meet the needs of the community and the City through work behaviors demonstrating the City's values. Employees are also expected to lead by example and demonstrate the highest level of ethics.(This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.)#J-18808-Ljbffr