Salary: $41,389.92 - $64,673.44 AnnuallyLocation : 901 N Main St High Point, NC 27260Job Type: Full-TimeJob Number: 7119Department: Library Research-General Services DivisionOpening Date: 12/23/2024Closing Date: 1/10/2025 11:59 PM EasternJob DescriptionWho We Are At the City of High Point, we celebrate the creator in everyone. Building on our rich cultural history steeped in industrialism and innovation, our employees seek not only to transform themselves, but the world around us. We are collaborators, we are makers, we are visionaries. We invite you to explore the many opportunities to serve our community, by sharing your talents, skills, and expertise. You'll join a diverse team of over 1300 individuals dedicated not just to making a career, but a difference; because what we create in High Point, changes the world!The City of High Point is currently seeking a Library Outreach Associate to perform responsible community outreach, and computing skills work in the Public Library and out in the Greater High Point community. Provides adult reference and technology services; Collaborates with other library staff to produce, adult services programming and to help develop community networking opportunities. Operates the library's outreach van visiting designated areas of the High Point community; Participates in other related work as required. Work is performed under the regular supervision of the Research Services Supervisor. This is a non-supervisory position. Essential Tasks
- Provide reference and technical computing assistance to the public communicating in person or over the telephone, finding information in library resources including books, periodicals, computerized sources, pertaining to a wide variety of subject areas
- Assists the public with mobile computing devices, computerized periodical indexes, catalogs and photocopiers
- Assists the division's supervisor in planning and providing programs for the public as requested
- Networks to develop working partnerships within the Greater High Point nonprofit community and within other COHP departments to further library community outreach initiatives
- Assists, as requested, in providing training for staff and the public for technology software applications, emerging technologies, post PC technology equipment including preparing written materials and oral presentations
- Takes responsibility for daily operation of outreach van in consultation with direct supervisor and division manager as needed
- Monitors computerized equipment in the division and onboard the outreach van as needed
- Ensure that all work is performed in accordance with OSHA and City Safety Standards and Policies.
Qualifications
- Formal education, including completion of a bachelor's degree from an accredited academic institution
- Must have solid customer service skills, communication skills and a strong desire to interact with and help people
- A cover letter and resume are required to complete an application for employment
- Work experience in use of computers, smartphones, smartboards, word processing, database management, and additional computer software
- Must have a valid North Carolina driver's license and insurance.
- Must drive the library's outreach van to conduct community outreach activities and offer services and resources in designated areas of the Greater High Point community
- Must be able to relate to and communicate effectively with other employees, and supervisors to maintain a positive customer service and work environment.
- Must be able to read and interpret reference material in library records including card files and computers.
- Must have basic working knowledge of community outreach procedures, and practices; A willingness to learn reference materials, and principles of reference service; general knowledge of reader interests, books and authors.
- Exhibit a willingness to work on teams delivering outreach services and programming
- Must be able to follow written and oral instructions.
- Must have and maintain thorough knowledge of current computer software and new trending technologies
Preferred Qualifications:
- Education- A bachelor's degree issued by an accredited academic institution
- Years of experience- 1-2 years' work experience in public libraries or nonprofit outreach
- Special skills- Database navigation skills; Community outreach experience
- Schedule Requirements- Must be willing to work flexible hours, including one evening per week and some weekends.
Physical RequirementsHearing/Speaking - Expressing and/or receiving information by means of spoken word are both necessary to converse with internal and external customers including co-workers, citizens and applicants.Visual Abilities - the ability to perceive via eyesight is required for this position:
- Acuity, far - clarity of vision at 20 feet or more. Both eyes 20/22 - R 20/25 - L 20/25 corrected. Acuity, near - clarity of vision at 20 inches or less. Both eyes 20/25 corrected.
- Depth perception - Three-dimensional vision. Ability to judge distance and space relationships so as to see objects where and as they actually are. Depth Perception - 4
- Field of Vision - the area that can be seen up and down or to the right or left while eyes are focused on one point. Must be able to see a wide span of area.
- Accommodation - Adjustment of lens of eye to bring an object into sharp focus. This item is especially important when doing near-point work at varying distances from eye.
Color Vision - Ability to identify and distinguish colors.Physical RequirementsAll five aspects are judged to be important in carrying out the essential functions of this job.Physical Strength - degree of physical demands typically associated with this position include:
- Exerting up to 25 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
- Type of Physical Demands usually associated with this classification:
- Reaching, Handling, and Fingering:(Reaching - Extending the hand(s) and arm(s) in any direction, but normally to the front or side). (Handling - Seizing, holding, grasping, turning, or otherwise working with hand or hands (fingering not involved). (Fingering - Picking, pinching, or otherwise working with fingers primarily (rather than the whole hand or arm as in handling).
- Employee must reach to answer telephone, work with computer terminal, etc. Handles various forms, documents, books, pencils, pens, etc. requiring use of hands and fingers.
- Talking and/or Hearing: (Talking - Expressing or exchanging ideas by means of spoken word). (Hearing - Perceiving nature of sounds by ear).
Mental Activity/RequirementsReasoning
- Ability to apply principles of logical thinking to a wide range of intellectual and practical situations and requests made by supervisor, other employees, or members of the general public; to comprehend and respond to a variety of situations in an expedient manner. Good judgment is important.
Mathematics AbilityUsing Arithmetic: Ability to use arithmetic when working with records, reports, work sheets, etc.
- Using Statistics: Ability to complete statistical reports.
Language AbilityThe ability to speak, read and write the English Language are required for this position.
- Read: Ability to read manuals, instructions, directions, report information, calendars, recording forms, file documentation, vouchers, correspondence, and various other documents relating to the job.
- Write: Ability to write memos and figures, take messages and make various reports.
- Speak: Ability to be conversant in voice and diction so as to participate in discussions with supervisor, other employees, and the general public in person, and by telephone.
Environmental ConditionsPhysical Surroundings
- The Business Librarian I position is subject to Inside Environmental Conditions: Protection from weather conditions but not necessarily from temperature changes.
Hazards
- No environmental hazards indicated for this position.
Machinery/Tools/Work Aids/Other Equipment which may be representative, but not all inclusive, of those commonly associated with this type of work.
- Network computers, laptop computers, tablets, smartphones, smartboards, a wide variety of computer software, laser printer, FAX machine, copier, calculator or adding machine, scissors, pen, pencils, Personnel Resolution manuals, ordinances, paper clips, time sheets, personnel records, telephone, telephone directory and other work aids related to the job.
Our CommitmentsThe City of High Point is committed to be an Equal Opportunity Employer which celebrates diversity and seeks to attract and retain the best qualified partners in service to the Citizens of the City of High Point. The City of High Point is an at-will employer and employees may be terminated or may terminate their employment at any time with or without reason for any reason not prohibited by law.The City of High Point is committed to classifying and compensating its employees fairly and equitably for the work they do, weighed with both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, we are excited to use this living document as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required by the incumbent or expected by any candidate to whom an offer of employment is extended.The City of High Point is committed to providing a safe, comfortable working environment to all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA). Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City's drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any of those positions without passing a pre-placement physical exam. Successful results from these conditions will result in an offer of employment.City of High Point - Benefits Overview Statement The City of High Point offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance. Employees in designated part-time positions may participate in some of the benefit programs offered to regular full-time employees. Access the following link to view City of High Point Benefits and links to Benefit sites: Benefits Overview The Benefits Handbook provides a summary of benefits for City of High Point Employees. Benefits Booklet =01 By completing these supplemental questions, you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. See resume is not an acceptable answer to any question. Resumes may be uploaded as a supplement to the online application. Resumes are not accepted in lieu of application and/or the Work History section.Yes, I understand and agree, No, I do not agree.
02 How much public library experience do you have?
- 1 year or less
- 1-3 years
- 3 or more years
03 Do you have experience providing reference service, in person, on the phone and via email, within the past two years?
04 Do you have any experience in retail or customer service?
05 Do you have experience working with Android and or IOS operating systems for computers, tablets or smartphones?
06 Do you have any community outreach work experience in libraries, or nonprofit organizations?
Required Question