Salary: $22.83 - $27.75 Hourly Location : Issaquah, WA Job Type: Regular Full-Time Job Number: 2024-00125 Department: Riverview Region - IS/MI/NC/RH/RN/SW Division: Issaquah Opening Date: 09/12/2024 Closing Date: 10/3/2024 11:59 AM Pacific Union Represented: Yes General Position SummaryJob Number: 2024-00125 King County Library System (KCLS) is seeking a motivated and skilled Library Technical Assistant (LTA) to provide service to the Issaquah and Mercer Island Libraries. The Library Technical Assistant (LTA) position performs operation and circulation duties as assigned and serves as a first point of referral for material-handling issues. This position primarily provides basic assistance to patrons with checking and locating requested materials, programs and services, in person or over the phone. This position also assists patrons with library accounts and technology, responds to and resolves building, technology, and patron issues whenever necessary following system procedures, requesting assistance as needed. This position may have additional assignments such as troubleshooting Automated Material Handling (AMH) system, as well as upholds and practices the principles of intellectual freedom. The successful candidate for this position will evaluate and address multiple priorities, adapting to changing needs with a high standard of customer service in a dynamic service environment. The ideal candidate will also possess direct customer service experience and be comfortable and confident working directly with diverse communities. Required: Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position. Schedule: Sunday: 10:15-6:15pm IssaquahMonday: 10:15-6:15pm Issaquah Tuesday: 11:15-7:15pm IssaquahWednesday: 12:15-8:15pm Issaquah Thursday: 9:15-5:15pm Mercer Island Work schedules are subject to change based on business needs.About King County Library System (KCLS): KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs. Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle. From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language. The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc. KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire. Need an accommodation to apply or interview? Call (425) ###-#### or email KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training. Examples of Duties Essential Duties/Major Responsibilities:
Any of the following duties may be performed. These examples are not necessarily performed by all incumbents, however, and do not include all specific tasks an incumbent may be expected to perform. Moves, distributes and assists with processing incoming and outgoing materials manually and using material-handling equipment. Shelves and maintains order of materials. Identifies and resolves material handling issues within the scope of duties. If assigned the duty, troubleshoots problems escalated from the basic level of AMH support and contacts vendors, as necessary. Assists patrons in the basic use of library technology, equipment and resources. Reports needs for repair and non-routine maintenance to ITS, as appropriate. Assists patrons with check-in and check-out, and with locating materials at a branch and within KCLS. Provides directional and basic information and basic navigation assistance to patrons. Resolves patron incidents, problems, concerns and conflicts under Code of Conduct, Bans or Trespass procedures, requesting assistance as needed. Answers phones and electronic messages and provides requested information to patrons and staff or redirects to appropriate source. Sorts and distributes mail. Registers new patrons. Maintains, manages and handles library accounts. Assists with promotion and display of materials, services and programs. Performs daily cash handling and register functions. Prepares daily deposits and Monthly Revenue Report entries. Orders and maintains office and equipment materials and supplies. Assists with opening, maintaining and closing libraries, including equipment and grounds activities. Resolves operational and building comfort and safety issues; refers when necessary. Secondary Duties:
Assists patrons and staff with scheduling and using facility including meeting rooms. Participates in activities such as committee work, training, staff meetings, etc. Performs other related duties, as assigned. Core Competencies: Customer Focus Primarily focused on customer needs, able to deliver high quality, value added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections. Valuing Diversity Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences. Ethics, Values, and Judgment Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organizational values, moral principles, and accountability in behavior, character and action. Defends intellectual freedom and patron confidentiality. Professional & Technical Knowledge Demonstrates proficiency in professional and technical skills/ and or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to foster personal success and connections for others. Approachability Listens more than they talk; allows appropriate time for interactions; purposely builds rapport, sets positive tone and exhibits confidence by body language and speech. Maintains boundaries. Dealing with Ambiguity Can shift gears comfortably; can decide and act without the total picture; can comfortably handle risk and uncertainty, does not exhibit excessive need to control or track, can 'let go' and move forward in uncertainty. Teamwork/ Collaborating Works cooperatively and productively with others to achieve goals and deliverables. Is aware of, utilizes and celebrate their own and team member's strengths and differences. Composure Calm and reflective, self-possessed even in the face of provocation, recognizes and manages stress appropriately, even during tough times. Desired Minimum Qualification Education and Experience: A typical way of obtaining the knowledge, skills and abilities necessary to successfully perform the essential duties of the position is:
- High school diploma or GED equivalent.
- One to two years of customer service work experience.
- One to two years of experience specializing in computer hardware, software and peripherals.
- Ability to read, speak, write and understand English; ability to sort in alphanumeric order and learn the Dewey Decimal System.
- Experience with the use of library technology and equipment preferred.
- Classroom and on-the-job training to learn routine PC and software configuration and maintenance.
- Or other combination of education, experience and training that provides the required knowledge, skills, and abilities to perform the duties and responsibilities of the classification.
SPECIAL REQUIREMENTS
Physical Demands & Work Environment PHYSICAL DEMANDS While performing the duties of this job, the employee:
- Frequently stands and walks and stand and occasionally sits.
- Frequently reaches at waist level and occasionally below waist.
- Frequently twists at waist.
- Constantly uses hands in conjunction with finger manipulation, handling and grasping.
- Experiences extensive close work and extensive and repetitive PC monitoring.
- Occasionally bends and squats. Seldom crawls.
- Frequently lifts/carries 5 pounds and seldom lifts/carries up to 35 pounds.
- Occasionally pushes/pulls carts using light force and seldom up to moderate force.
WORK ENVIRONMENT Work is performed in a library environment with some hectic or demanding situations. The position experiences frequent interruptions and maximum flexibility is required. Varied work hours, including weekends and evenings, which may change periodically. May encounter situations that involve behavioral issues.
General Benefits Summary Paid Time off It is the policy of KCLS to grant to all part-time and full-time employees:
- Annual Leave (Vacation).
- Sick Leave
- Holidays - KCLS celebrates eleven (11) holidays each year and one (1) floating holiday. Part-time employees are eligible for holiday pay if they are scheduled to work on the day the holiday falls on.
Medical/Dental Insurance Benefits Our health insurance plans with Kaiser/Premera/Delta Dental are offered at low premium rates to all employees working 20 or more hours per week. Employees may also purchase benefits for dependents and domestic partners.
Retirement - Public Employee Retirement System (PERS) Employees working 20 hours per week or more are automatically enrolled in the Washington State Public Employees' Retirement System (PERS) program. Both KCLS and the employee contribute toward PERS retirement benefits.
Flexible and Dependent Care Spending Accounts and Health Saving Account Employees working 20 hours per week or more can set aside a portion of their salary on a pre-tax basis to pay for family medical and dependent care needs. KCLS provides an annual employer contribution to Health Saving Account when the employee is enrolled in a high deductible health plan.
Life and Accidental Death & Disability, Long Term Disability Insurance All the employees working 20 hours per week or more qualify for the group term life and AD& D insurance benefits equal to one times their annual salary. Employees working 40 hours per week receive long-term disability insurance.
Optional/Voluntary Benefits Employees working 20 hours per week or more are eligible to participate in the following voluntary benefits:
- Supplemental Term Life and AD&D Insurance
- Personal Accident Insurance
- Critical Illness Insurance
- Short-Term Disability Insurance
- Nationwide Pet Insurance
- Allstate Identity Theft Protection
- Student Loan Refinance
Deferred Compensation Retirement Plan (available to all KCLS Employees) - 457(b) Deferred Compensation Plan - You can supplement any other retirement benefits you may have by setting aside pre-tax dollars in this retirement savings account.
Other Benefits - Employee Assistance Program (EAP) - This employer-sponsored program is a confidential service that can provide referrals to counseling, financial, legal, child care/elder care services.
- Ride-Wise - KCLS encourages you to leave the car at home and seek other ways to commute to work. All employees are eligible for reimbursement of 50% of your tax-free ORCA transit pass and van pool. The Guaranteed Ride Home program is also available for staff.
- Tuition Assistance - KCLS encourages employees to pursue college, associate and graduate degrees and certificate programs where such education and knowledge bring value to KCLS. Tuition assistance, as funding permits, is available to all employees.
- Language Class Funding - The program covers classes that teach language identified in the KCLS world languages collection, American Sign Language, and English as an Additional Language (ESL). You don't need a work-related reason to study a language.
01 Please fill out both the application and this questionnaire completely. Any false or incompleteanswers (such as see resume or see application ) may result in your not having an opportunity to interview. Do you agree to answer each of these questions truthfully, and do you understandthat your answers will be compared to the information on your application?
02 Are you a current KCLS staff member still in your probationary period?
03 Are you a current KCLS staff member in the 1857 union?
04 If you answered yes to the question above, please select which 1857 union you are in:
- 1857-P
- 1857-M
- 1857-S
- 1857-F
05 Can you work varied hours, including weekends and evenings, which may change periodically?
06 Do you have a valid Washington State Driver's License?
07 If you responded No to the question above, would you be able to obtain a Washington StateDriver's License within 30 days of hire, if selected?
08 Please indicate your highest level of completed education:
- High School Diploma or G.E.D.
- Some college and/or certifications
- Associate's Degree
- Bachelor's Degree
- Master's Degree
09 Please describe two specific experiences when you provided exceptional customer service. If you have no customer service experience, please indicate None . 10 Please select all of the options below which best describe your experience delivering library service. If you have no experience delivering direct library service, please select None .
- Circulation Service
- Basic Information Service
- Quick Item Lookup
- Reader's Advisory
- None
11 For the library service experience you indicated above, please briefly describe your experience. Include the position and organization you worked in at the time, the level of reference provided, and the frequency. If None, please indicate N/A . 12 The King County Library System works to offer library materials that represent a wide range of community interests. This is one of the foundations of our policy of intellectual freedom, the idea that each and every patron has the right to choose the materials that interest them. Given this policy of Intellectual Freedom would you both allow and support the fact that patrons have the right to choose what they wish to see, to hear, or to read at the library?
13 Can you (with or without reasonable accommodation) perform the physical requirements of this position as described in the job posting?
14 As indicated in the posting, applicants are asked to attach a cover letter and current resume detailing your relevant work experience, education, and training as it relates to the position. Have you done this?
- Yes - I have attached my resume and cover letter.
- No - I understand my application is considered incomplete without the required materials.
15 The screening process at KCLS includes application review, interviews, and references. If selected to proceed after interviews, I acknowledge that KCLS may reach out to my listed references without notifying me beforehand.
16 Where did you hear about this job opportunity? Please select all that apply.
- KCLS Social Media (Facebook or Twitter)
- American Library Association (ALA)
- Washington Library Association (WLA)
- Pacific Northwest Library Association (PNLA)
- Seattle Public Libraries (SPL)
- Sno-Isle Libraries
- Pierce County Libraries
- LinkedIn
- Indeed.com
- Career Fair (In-Person)
- Government Jobs (public sector job site)
- Referral from KCLS Staff Member
- Job Interest Email Notification
- Other
Required Question