Location: Bismarck,ND, USA
**Overview**
**Come check out our new wages! $15.00 per hour starting and increases with experience.**
Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the highest level of expertise and quality. Together we can continue to grow and support the legacy of CHI St. Alexius Health for many years to come.
CHI St. Alexius Health is a regional health network with a tertiary hospital in Bismarck, the system also consists of critical access hospitals (CAHs) in Carrington, Dickinson, Devils Lake, Garrison, Turtle Lake, Washburn and Williston and numerous clinics and outpatient services. CHI St. Alexius Health manages four CAHs in North Dakota - Elgin, Linton, and Wishek, as well as Mobridge Regional Medical Center in Mobridge, S.D. CHI St. Alexius Health offers a comprehensive line of inpatient and outpatient medical services, including: a Level II Trauma Center, primary and specialty physician clinics, home health and hospice services, durable medical equipment services, a fitness and human performance center and ancillary services throughout western and central North Dakota.
CHI St. Alexius Health is part of CommonSpirit Health, a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 through the alignment of Catholic Health Initiatives and Dignity Health. CommonSpirit Health is committed to creating healthier communities, delivering exceptional patient care, and ensuring every person has access to quality health care.
**Responsibilities**
**Job Summary / Purpose**
Works Under The Supervision Of The Security Department. The Lifesafety Monitor Technician Is The Functional Emergency Communications Center And Security Dispatcher For The Entire CHI St. Alexius Health Medical Center Campus And Its Affiliates. This Individual Is Responsible For Monitoring And Processing Phone And Radio Communications, System Alerts And Alarms, And Walk-In Emergency Department (ED) Patients According To The Protocols, Policies, And Procedures Of The Medical Center. The Technician Announces All Emergency Codes Overhead And Initiates All Emergency Response Protocols. Arrives Emergency Department (ED) Patients And Notifies ED Staff Of Their Arrival. Functions as the Hospital Switchboard Operator between the Hours of 10:00 PM and 6:00 AM.
**Essential Key Job Responsibilities**
1. Provides front-line customer service to Emergency Department (ED) patients presenting to the ED.
2. Accesses and utilizes the EPIC medical record system to arrive and log ED patients.
3. Effectively communicates with the ER staff concerning the needs of visitors and patients.
4. Monitors all medical center alarms, doors, security cameras. Safety alarms for building systems: fire, medical gas, critical refrigeration and freezers and contacts the appropriate department when out of normal range.
5. Acts as the Medical Centers operator for all internal emergencies, responds to all emergency hospital CODES and alarms and initiates response teams.
6. Assures the timely conveyance of critical information through the use of appropriate methods: Phone, Radio, Overhead paging, Text paging, etc.
7. Updates physician on-call rosters and schedules and contacts on-call physicians and other providers of emergency needs.
8. Answers/Screens all hospital switchboard calls after normal hours between 10PM and 6AM.
9. Processes calls according to established policies, procedures and guidelines including accurately and promptly relay communications to appropriate departments, physicians and outside agencies.
10. Acts as the dispatcher for Medical Center security staff to calls for service and to make them aware of any situations or emergency conditions that need their attention.
11. Maintains Medical Center fleet vehicle keys, signing them in/out to hospital personnel.
12. Maintains an outstanding work ethic and helpful attitude with patients and coworkers and contributes to a positive work environment with limited supervision.
**Qualifications**
**Required Education and Experience:**
High School Diploma, GED, or equivalent
**Required Minimum Knowledge, Skills, Abilities and Training:**
Familiarity with Microsoft and Google office software and apps, email. Strong English professional communication skills, written and verbal. Basic computer literacy and proficiency. Previous customer service experience.
**Preferred Qualifications**
Strong interpersonal communication and conflict resolution skills. Previous switchboard, call center, or dispatch related experience helpful.
**Pay Range**
$15.00 - $19.82 /hour
We are an equal opportunity/affirmative action employer.