Job DetailsJob Location Arizona Snowbowl - FLAGSTAFF, AZ Position Type Seasonal Description (FT or PT, Winter Seasonal Position) A lift operator will assist and provide instruction to all passengers in the safe loading and unloading of Arizona Snowbowl's ski lifts and conveyors, while providing excellent customer service by interacting with all lift passengers. Lift Operators will ensure great customer experience while continually promoting The Freedom to Ski to all guests and personnel. QualificationsJob Responsibilities
- Provide outstanding guest service by assisting and directing guests on and off chairlifts in a safe, professional, and efficient manner.
- Check all guests boarding the lift for a valid ticket or pass using a scanner.
- Monitor and assess guest's needs by slowing chairlifts down for their safety.
- Shovel snow, chip ice, sweep chairs, and maintain loading and unloading ramps in a safe and efficient manner.
- Perform daily lift checks, complete lift logs, and incident reports when needed.
- Effective communication via Snowbowl protocol including prompt emergency notification to dispatch.
- Maintain safety and operating guidelines of lifts and lift ramps as per ANSI B77.1 requirements.
- Assist in emergencies as required. For example: Lift evacuations, avalanche rescue, reporting guest injuries, etc.
- Meet company requirements for appearance, attendance and punctuality.
- Required to be in uniform and wear a name tag daily.
Knowledge/Skill/Ability Requirements
- Knowledge of ticket scanning equipment.
- Knowledge of lift controls and operations for aerial/surface lifts.
- Knowledge of lift and ski area safety processes and procedures.
- Skill in determining possible safety hazards.
- Skill in basic machinery.
- Skill in providing excellent customer service.
- Skill to remain focused and on the task at hand.
- Ability to communicate clearly, effectively, and professionally with guests and co-workers.
- Ability to read, understand, and comply with all company and departmental policies and procedures.
- Ability to perform timely and accurate completion of lift logs and incident reports.
- Ability to use scanning equipment to verify every guest is in possession of correct pass or ticket prior to boarding lift.
- Ability to maintain situational awareness for the safety of oneself and others.
MINIMUM QUALIFICATIONS:
- Must be at least 18 years of age.
- HS Diploma or equivalent (GED, or at least one year of working experience).
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
- Ability to reach, crouch, kneel, stand or be on your feet, kneel and bend for extended periods of time.
- Regularly work in adverse conditions and required to use protective equipment to prevent exposure to hazardous materials. May be required to walk on slippery and uneven surfaces.
- Must be able to occasionally lift, push or pull 50 lbs. Individually or with assistance.
The physical demands described here are required to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.