Position Summary:A Team Member is responsible for providing a great guest experience by preparing heating, preparing, and serving the side options quickly and according to Company specifications in a fast-paced quick service restaurant environment. In addition, a Team Member will be responsible for providing cashier and to-go station assistance to guests in an accurate and timely manner.Primary Job Responsibilities:
- Practice safe food handling and cleanliness at all times.
- Follow proper company preparation standards to portion and prepare menu items based on guest choice.
- Set up the line for beginning of shift and ensures back-ups are stocked for the next shift.
- Heat sides according to pars and management instruction.
- Have strong menu knowledge and be able to explain menu items and terms and provides suggestions to guests when asked.
- Directly communicate and interact with Guests in a friendly manner, at respective volume & handle crowds and put Guests at ease.
- Communicate with other team members to ensure order accuracy and guest satisfaction.
- Accurately input orders into POS, handle money, make change, and process credit card transactions.
- Use proper phone etiquette according to Company standards; answer questions, take to-go & small catering. orders, properly place someone on hold, direct calls or take detailed messages when necessary.
- Maintain clean and organized work station at all times.
Requirements:Must be 18 years of age and candidate must be able to:
- Maintain a high degree of pace and intensity for an extended period of time while performing with quality and accuracy.
- Withstand exposure to possible food allergens including but not limited to; meats, fish, nuts, dairy, and oils.
- Withstand exposure to and work with cleaning chemicals.
- Lift up to 40lbs constantly.
- Lift from floor to shoulder constantly and overhead infrequently.
- Twist, reach, & bend frequently.
- Listen to and comprehend instructions from Leads, Managers, and coworkers over background restaurant and equipment noise constantly.
- Frequently wash hands.
- Adhere to schedule and be on time for shifts.
- Adhere to company uniform and appearance policy.
Skills/Qualifications of Ideal Candidate:
- High School degree or equivalent preferred and/or 1 year experience in related industry.
- Good communication skills, friendly and polite demeanor.
- Strong knowledge of commonly-used concepts, practices, and procedures in a restaurant.
- Strong interpersonal skills; Team player.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of individuals in this position. This position description is subject to change by the Company as the needs and requirements of the position change.