Linux Support Specialist
Hybrid – San Antonio, TX
**US Citizenship Required**
We are looking for an individual to join our team in a hybrid capacity working on a project with the Dept of Education. This is a great role for someone with intermediate level skills in Linux looking to expand upon them!
Job Description: Carries out information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, and network telecommunications. Follows escalation protocol for complex issues and collaborates with the upper tier to reach resolution.
- Monitors and supports the information technology and systems infrastructures.
- Conducts analysis including planning, designing, and evaluating a variety of information technology tools.
- Responds to triage requests submitted by Tier I and II specialists to provide guidance and support for system needs and upgrades.
- Troubleshoots and resolves problems in an efficient manner with minimal supervision and escalates items that are more complex and works in partnership to reach resolution.
- Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
- Runs tests on and maintains operating system and related software.
- Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
- Performs root cause analysis, diagnostics, and monitoring on various production systems.
- Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. May evaluate new technologies and releases.
- Effectively creates and maintains relevant systems documentation and user guides.
- Assists with creating and reviewing technical system recovery plans to reduce down time if an outage were to occur.
- Reviews the problem management register and identifies actions.
- Interest or motivation to learn and apply scripting methodologies to automate tasks.
Minimum Qualifications
- Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
- 0-3 years of experience in information technology, systems administration or other IT related field.
Other Job Specific Skills
- Strong knowledge of RHEL Operating Systems and containerization.
- Applies standard methodology, techniques, procedures and criteria.
- Ability to analyze, troubleshoot and resolve basic/routine system hardware, software or networking related problems.
- Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.
- Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
- Exceptional customer service skills.
- Experience preferred with cloud infrastructure, digital workspace, and storage technology
- Intermediate level proficiency with Linux
- Beginner level proficiency with Oracle SQL, Ansible Tower, and Python Automation.