We are seeking a dynamic and customer-focused Live Chat Agent to join our team at Nanny Solutions. The Live Chat Agent will be responsible for providing exceptional customer service and support through online chat. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.
Responsibilities:
- Engage with customers in real-time through online chat
- Provide accurate and timely information to customers
- Resolve customer inquiries and issues efficiently
- Maintain a positive and professional attitude at all times
- Collaborate with team members to ensure customer satisfaction
Qualifications:
- High school diploma or equivalent
- Prior customer service experience preferred
- Excellent written and verbal communication skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills
Skills:
- Proficient in typing and computer skills
- Ability to work independently and as part of a team
- Detail-oriented and organized
- Ability to adapt to changing priorities
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