Location: Brookfield,WI, USA
Application Deadline:
12/01/2024
Address:
401 N Executive Drive
Job Family Group:
Customer Shared Services
This role will be responsible for ordering, reviewing, and approving pre-closing due diligence requirements, preparing business purpose loan documents, perfection of collateral based on loan/credit approval terms, conditions & requirements. Provide services and/or support in one or more product/process/control areas within a specific product group, and ensure adherence to related regulatory and Bank policies, guidelines, and procedures (PGPs). Act as a subject matter expert (SME) for areas of expertise for business purpose due diligence and loan documentation.
* Analyzes loan/credit approval terms, conditions & requirements to determine Due Diligence and Loan Documentation requirements.
* Completes Due Diligence and Loan Documentation processes in accordance with established priorities and deadlines on a timely, accurate and efficient basis.
* Reviews and verifies required Due Diligence items and loan documentation to provide excellent quality/error-free works.
* Resolves discrepancies/exceptions that frequently deal with routine situations, some may require further analysis.
* Ensures all appropriate authorizations/approvals are obtained accordance with policies and controls.
* Collaborates with customer, banker, and vendor to obtain missing documentation to complete Due Diligence process.
* Assists banker with customer communication to provide update on loan request status.
* Manages and monitors complex portfolio of work.
* Adheres all regulatory, Bank policies, guidelines, and procedures.
* Attends mandatory BMO meetings as well as other meeting set by Manager.
* Escalates issues that require resolution by the manager, as per guidelines.
* Identifies potential risk situations/impacts and make recommendations or escalate to the manager.
* Reviews transaction/request for compliance with regulatory and Bank requirements, as required.
* Provides information for regulatory reporting and audit queries.
* Ensures adherence to all aspects of First Principles, Our Code of Business Conduct and Ethics Corporate Policy, as well as all applicable legislation, regulatory rules and requirements, and Bank standards, policies, guidelines, and procedures (PGPs) for such things as potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy, and disclosure of outside business activities.
* Ensures strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank PGPs.
* Follows security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation.
* Assists in providing training to team members in area(s) of expertise and provide feedback to the manager on gaps and opportunities.
* Delivers exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable, and available services and support.
* Aligns individual performance goals to team and organizational goals.
KEY AREAS OF ACCOUNTABILITY
A. Product & Process
B. Risk & Control
C. Business Performance Management
ACCOUNTABILITIES
A. Product & Process
* Processes and/or fulfills transactions, performs audit/reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.
* Manages and monitors a complex portfolio of work.
* Resolves discrepancies/exceptions that frequently deal with routine situations, some may require further analysis.
* Participates in projects related to area(s) of expertise.
* Consults with experts inside and/or outside the business unit regarding unusual transactions.
* Identifies business processes, efficiency and control issues in timely fashion and escalate unusual issues to management. Resolves more exceptions, as appropriate.
* Assists in building relationships with internal business partners, as appropriate, through daily interaction.
* Partners with other operational areas to ensure delivery of timely, quality, and efficient processing activities.
* Provides information/communication/solutions (both written and verbal) to senior team members and/or management.
* Provides advice to internal business partners and peers to support the completion of a process or activity within established procedures.
* Provides input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participates in the planning, testing and implementation of projects and new/revised products/services or processes.
B. Risk & Control
* Escalates issues that require resolution by the manager, as per guidelines.
* Identifies potential risk situations/impacts and make recommendations or escalate to the manager.
* Analyzes transactions and requests for compliance with regulatory and Bank requirements, as required.
* Provides information for regulatory reporting and audit queries.
* Ensures all appropriate authorizations/approvals are obtained accordance with policies and controls.
* Ensures adherence to all aspects of First Principles, Our Code of Business Conduct and Ethics Corporate Policy, as well as all applicable legislation, regulatory rules and requirements, and Bank standards, policies, guidelines, and procedures (PGPs) for such things as potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy, and disclosure of outside business activities.
* Ensures strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank PGPs.
* Follows security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation.
C. Business Performance Management
* Assists in providing coaching and training sessions to team members in area(s) of expertise and provide feedback to the manager on gaps and opportunities.
* Delivers exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable, and available services and support.
* Aligns individual performance goals to team and organizational goals.
* Demonstrates behaviors that are consistent with Our Way model and aligned with BMO values.
AUTHORITIES
This role has the authority to:
* Manages and monitors portfolio of work representing a significant amount of risk.
* Acts as SME and recommend business performance improvements.
* Ensures authorizations and approvals are obtained in accordance with policies and controls.
* Escalates all unresolved processing issues to the appropriate level, as per guidelines.
CROSS-FUNCTIONAL RELATIONSHIPS
Internal:
* Team members.
* PO managers and other PO business units to partner in the delivery of key accountabilities.
* Internal business partners to consult/ advise/ service in the delivery of key accountabilities.
* Corporate Services Areas.
External:
* Third-Party Vendors/Suppliers.
* Outside Legal Counsel.
* Other Creditors/Financial Institutions.
* Customers.
SCOPE AND IMPACT
This job has direct or indirect impact on the following:
* Customer confidence and satisfaction by ensuring complex transactions are processed and more complex non-routine business issues are resolved accurately and on a timely basis.
* Customer retention by ensuring service quality in processing transactions and resolving escalated issues.
* Bank financial performance by responding on a timely basis to changing operating conditions to mitigate financial penalties and costs; also ensures an appropriate balance between customer service and costs to minimize loss of revenue or customer dissatisfaction.
* Mitigation of reputational risk and financial loss against such things as fraud, defalcation and/or financial penalties by ensuring compliance with Bank P&Ps and regulatory requirements.
* Mitigation of costs/ impacts associated with human errors by supporting the proper coaching and training of others.
* High volume/high risk environment with strict timeframes that are time sensitive.
QUALIFICATIONS
* 3 - 5 years of experience handling due diligence/loan processing and loan document preparation for business purpose/commercial loan and post-secondary degree in related field of study or an equivalent combination of education and experience.
* In depth knowledge and experience using relevant systems and technology
* In-depth knowledge and understanding of business unit's key products and services, processes, and controls.
* In-depth understanding of business unit's risk and regulatory requirements.
* Good understanding of internal business partner's business, services, and organization.
* Accurate data entry skills.
* Strong analytical and problem-solving skills.
* Strong prioritization and organization skills.
* Good customer service and relationship management skills.
* Strong written and oral communication skills.
* In-depth PC skills (Outlook, Word, Excel, PowerPoint).
* Ability to multi-task in a fast-paced environment.
* In-depth pipeline management skills.
* Prior systems and applications (LiveLink, APMS, Alltel/Host/XAM, LoanIQ, etc.) experience - preferred.
* Prior LaserPro or other loan documentation system experience - preferred.
* Strong collaboration & team skills.
* In-depth data driven good decision-making skills.
* In-depth influence skills.
Salary:
$41,715.00 - $73,800.00
Pay Type:
Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:
We're here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
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BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. BMO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.