Location: Columbus,OH, USA
Required Skills & Experience
· HS Diploma
· 1+ years' experience customer service-related position
· Working knowledge of Excel, Word, and Access
· Experience with Auto Titles
· Attention to detail
Professional written and verbal communication skills
Nice to Have Skills & Experience
· Banking experience
· Experience with Consumer loan documents
Experience with Fraud Claims
Job Description
DAY TO DAY:
Primary responsibilities of this role are:
· Analyze collateral documentation and loan information in the bank's servicing system (Hogan) and as needed, update collateral records in loan servicing system
· Follow up with business partners regarding missing or insufficient documents
· Research and verify lien position on UCCs and titles for loans secured by RVs, vehicles and boats and also analyze loan status to determine the appropriate resolution
· Prepare customer communication
· Manage workflow to ensure SLA's are met or exceeded.
Additional responsibilities may include:
· Assist with other collateral related tasks as needed (including continuations of UCCs, or other ongoing maintenance)
· Work with outside agencies (Bureau of Motor Vehicles, Clerk of courts, lending institutions and dealers) to resolve problems
Some clerical/administrative functions including receipt of documents, department mail delivery, and other duties as assigned