Location: Trenton,NJ, USA
Job description
Position Summary:The primary function of the Loan Operations Assistant is to support the daily operations of the Lending Department including maintaining loan files, answering incoming phone calls, and processing incoming mail in a timely manner. The person in this role will be required to assist with various loan department tasks such as paid loan processing, ordering various searches, flood insurance reviews, and real estate property tax monitoring. The Loan Operations Assistant must be a self-starter and demonstrate a can do and how can I help attitude.Essential Duties & Responsibilities: Respond to support requests from bank personnel and customers. Maintain existing loan files including filing and/or scanning loan documents. Receive, file, and scan all loan documents and related items from off-site offices. Answer incoming customer phone calls directed to Loan Administration.Process incoming and returned mail.Tracking and updating insurances and collateral records in the Bank's core system. Assist with gathering materials and loan files for audits. Prepare loan payoff letters and loan advance requests. Assist with flood insurance reviews and real estate property tax monitoring. Assist with paid loans processing. Assist with search orders. Assist with archiving paid loan files. Other duties as assigned.Qualifications Required:An employee at the level of a Loan Operations Assistant must be able to perform each responsibility satisfactorily. The following are examples to criteria that will be utilized:Communicate in a clear, comfortable, and confident manner.Work efficiently and effectively under deadlines and stress, while maintaining a professional demeanor.Strong time management, organizational, and prioritizing skills.Problem-solving skills and having the ability to identify a problem and find a solution.A willingness to contribute to projects and take immediate action when an all-hands-on-deck situation arises.Detail-oriented and able to focus closely on each activity and constantly find ways to finish tasks efficiently.Carry out responsibilities with professionalism and respect for others in accordance with the Bank's policies.Proficiency with Microsoft Word, Excel, and Outlook, and the ability to navigate the Bank's computer-based systems.Education and/or Experience:Minimum high school diploma required.One to three years of experience in a commercial bank lending or loan operations environment is a plus.First Bank is an EEO/AA Employer, M/F-Disabled-Veteran and LGBTQ+ can apply to our company for employment opportunities.Job Type: Full-timePay: From $40,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceHealth insuranceHealth savings accountPaid time offReferral programVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayExperience:Loan processing: 1 year (Preferred)Customer service: 2 years (Preferred)Banking: 1 year (Preferred)Work Location: In person