Location: Boston,MA, USA
About Brookline Bancorp Inc.
Brookline Bancorp, Inc. is a multi-bank holding company for Brookline Bank and Bank Rhode Island and their subsidiaries. Headquartered in Boston, MA, the Company has more than $8 billion in assets and branches throughout Massachusetts and Rhode Island. As a commercially-focused financial institution, the Company, through its banks, offers a wide range of commercial, business and retail banking services, including a full complement of cash management products, on-line banking services, consumer and residential loans and investment services designed to meet the financial needs of small-to mid-sized businesses and retail customers.
What is our most valuable asset? Our employees! We pride ourselves on hiring candidates that embrace our Core Four Values: Adaptability, Accountability, Leadership, and Teamwork. In today's competitive market, we know that you have a choice of employer so our goal is to attract and retain the best talent. We offer competitive pay, opportunities to grow, an authentic and welcoming environment and excellent benefits which include comprehensive medical, dental and vision plans, tuition reimbursement, and a matching 401k.
We are currently seeking a Loan Servicing Assistant to join the team in our Back Bay office. The Loan Servicing Assistant will perform a variety of loan servicing and processing activities in conformance with established bank policies, procedures and objectives. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers.
PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:
* Sets up new loans for commercial, construction mortgage, residential mortgage, home equity, collateral loans, installment loans, personal loans, business overdraft, and ACH lines. Performs the initial review of legal documents and setup forms for accuracy and completeness.
* Research and resolve servicing issues in support of lending teams and customers within scope of authority and expertise. Works with manager to ensure timely and accurate Loan Servicing practices.
* Ensures timely payment of escrowed hazard insurance premiums, PMI premiums and real estate taxes. Responds promptly to all written and verbal requests by customer, attorney, insurance companies, and town treasurers relating to escrow and insurance administration. Ensures timely and accurate processing of all ongoing yearly escrow analyses.
* Processes re-amortization schedules and modification agreements. Review modification agreements for accuracy and completeness. Calculates new principal and interest payments. Prepares and provides to customers new disclosure statements and agreements for signature.
* Monitors, maintains and updates rate and payment change records as required. Sends adjustment notices to customers and responds to any customer inquiries or concerns. May manually calculate daily interest rate and per diem rate for customer/lender/attorney.
* Processes all basic/simple loan payments. Prepares mortgage and loan bills daily including corrected and replacement bills as well as order coupon books.
* Performs general ledger account balancing. Reconcile, research and make corrections as necessary.
* Identifies flood, CRA, and other regulatory issues via setup forms and documents. Reviews co-worker's new loan setups via daily reports for accuracy and completeness.
* Performs monetary and non-monetary maintenance on all loans. Daily verification of branch new loan setups and approvals. Update spreadsheets with daily volumes, i.e. daily metrics and board reporting information.
* Works with the systems team to run the CRA file as well as Escrow Analysis files via complex assessment of funds availability.
* Performs advances and disbursements on all loan types. Reviews and researches requests to ensure all risk associated have been mitigated.
* Operates document imaging equipment to create electronic files or archives. Responsible for scanning, indexing, and verifying records accurately. Maintaining accurate records including quality assurance, conversions and tracking of documents.
* May process loan payoffs as well as prepare requests to attorneys, lenders and customers for all loan products. Calculate interest amounts and research the discrepancies.
* Supports other Loan Servicing team members in post-closing, payoffs and documentation responsibilities.
* Performs all duties in accordance with prescribed regulatory compliance guidelines.
* Refers sales opportunities to other departments or Bank affiliates in support of established objectives.
* Performs related and unrelated duties as may be required.
POSITION REQUIREMENTS:
Associates Degree or equivalent relevant work experience. At least one year of lending, banking or loan processing or servicing experience is required. Must have a basic understanding of debits and credits, prior experience or coursework in accounting is desirable. Must be detailed, organized and customer service oriented. Must possess at least intermediate technology skills, including knowledge of word processing, database and spreadsheet applications. Knowledge of Bank's various residential, consumer and commercial products and policies is desirable.
Ability to lift loan files up to 20 pounds.