Location: Atlanta,GA, USA
* IT
* Atlanta, GA, USA
* Full Time
*Medical, Dental, Vision, 401k and Paid Vacation Days*
The position of Local IT Support Specialist is responsible for the overall IT infrastructure and services of Transform 285/400 project at the different offices/locations.
**Responsibilities**
In close coordination with corporate IT teams the Local IT Support Specialist will have the following responsibilities to be implemented according to Ferrovial's IT procedures and cybersecurity framework:
**Desktop Support**
* Supervise and coordinate the provision of technical resources in onboarding processes including equipment delivery and installation.
* Obtain, maintain, and track IT assets inventory (desktops/laptops, other equipment, cellphones, etc.)
* Provide hands on support to those cases that need physical intervention in close coordination with the service desk.
* Prepare old equipment for safe disposal
* Mobile services billing tracking
* Agile escalation of massive / critical events affecting the project
* Provide direct support to tickets at client offices (DOT's offices)
**Local infrastructure**
* Supervise and coordinate office cabling activities, patching and server room resources as well as the proper environmental conditions for the correct operation of all the equipment.
* Manage local agreements for printers as well as their connection and integration to corporate network
* Give support to corporate projects affecting equipment relocation, racking
* Manage local solution for security access to the office and cameras
**Corporate Services**
* Give support to corporate projects related to comms and network including user testing
* Agile escalation of massive / critical events affecting the project
* Main point of contact for incident solvingpower supply shortages and hands on support
* Give support to corporate projects related to software provision
**Local Solutions**
* In close coordination with corporate IT teams, develop, implement, manage, and administer local IT solutions in support of production needs.
* Monitor and management of access to local systems
* Give support to IT Audits
**Minimum Requirements**
* Required to have at least 3-5 years of experience in technical support
* Associate degree or higher in IT (BS is preferred).
* CompTIA A+, Network+, Security+ and Microsoft certifications preferred
* Self-starter, proactive, with ability to multi-talk in a fast-paced environment.
* Service oriented and good social skills
* Ability to transmit directions and training for users
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