Job DescriptionCore Responsibilities & Duties:
- Focus on relationship with client in order to gain 100% of appliance delivery business
- Focus on Independent Contractor Partnerships (Profitability & Compliance)
- Achieve goals set forth by the client & Hub Group Final Mile
- Develop and hold your staff accountable (if applicable)
- Continuously recruit and retain Independent Contractors
- Manage claims and their processes (with FOC assistance)
- P&L Management (Controllables)
- Delivery Expense (Minimums / effective routing, support expense)
- Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt)
- Warehouse Expense (Contracted Labor, Inventory variances)
- Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals)
- Achieve Location Margin goals
- Rental car vs mileage reimbursement
- Communicate effectively with the DIA, DIM and client staff
- Lead Daily Stand-ups (Short, Effective and informative meetings) - (Document and include feedback in recap)
- Weekly ride behinds in field with teams to ensure client satisfaction and training - (Document and include in recap)
- Showroom visits as needed in order to build/maintain relationship with client
- Maintain tote inventory and hold BP's accountable (trade stock)
- Enforce and adhere to company policies and procedures.
- Responsible for loadout / warehouse oversight of QC with getting teams off dock
- Actively route monitor teams from the road (see SOP for details)
- Travel must be pre-approved by the Area Manager and submitted through Jack Annett. Expenses must be within budget.
- Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals - (Document and include in recap)
- Hold BP meetings as needed to review claims, settlements, compliance, etc.
- Participate in Client and internal conference calls
- Provide Weekly updates on your locations. Weekly recap should include:
- Your schedule for the week
- Summarized update of location(s)
- Standup recap
- Ride behind recap
- Aging invoices update (if applicable)
- Other duties as assigned
Qualifications:
- Proven leader
- Effective communication skills
- Proven results
- Organized
- College degree or equivalent experience
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About Us Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of The Way Ahead - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.