Lockbox Specialist
: Job Details :

Lockbox SpecialistJob LocationsUS-IL-JolietCategory/FunctionOperationsPosition TypeRegular Part-TimeRequisition ID2024-15223Workplace TypeOn SiteOverview

Old National Bank has been serving clients and communities since 1834. With $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

We are currently seeking a Lockbox Specialists that will be responsible for extracting contents of confidential customer information to be processed according to the client's instructions and unique specifications. Data entry functions will need to be performed based on requirements of the client and Financial Institutions. Payments must be balanced, verified, and corrected for accuracy. Lockbox Specialists will also create, process, and send out reports for wholesale and retail lockbox clients using remittance software. The position requires basic computer skills, excellent communication, and a strong attention to detail. A large portion of daily work activities will include monitoring workflow and execution of client deadlines.

This position will serve as a key partner to Treasury Management, Community Banking, Commercial and Wealth Management/Private Banking as we execute our Remittance growth strategies. This position will also focus on aligning our policies and procedures to ensure that our clients and team members have a consistent experience when crossing between our banking centers, digital and client care channels. All positions are equally important to the overall success of the Lockbox Department and Old National Bank as a whole.

This is a part- time position.

Hours:

• Monday 7:30am-5:00pm CST
• Tuesday-Friday 8:00am-12:00pm CST Rotating off day
• Rotating Saturday (as needed)
• Hours may vary depending on processing volume

Key Accountabilities

Execution:

• Extract remittance payments according to client processing instructions, validate transactions, and/or perform data entry function to ensure work is processed accurately
• Process transactions and utilize data processing equipment
• Analyze data to solve periodic issues
• Ability to adapt to unpredictable mail volume
• Monitor and complete daily reports utilizing remittance software
• Perform end of day functions to ensure proper distribution of reports to remittance clients

Continuous Improvement:

• Identify opportunities, make recommendations, and develop new workflows to improve client experience
• Works cross-functionally as required to drive initiatives and improve processes between multiple departments within Old National Bank
• Use information and data to identify any needs within the Lockbox Department

Expectations:

• Client focus is paramount in the department. All clients have an expectation they will receive the best customer service from the bank.
• Safeguards all confidential information for financial privacy and HIPPA compliance
• File necessary documents, coupons, and check storage
• Requires a high level of accuracy and the ability to perform well under pressure and meet critical deadlines
• Provide back-up as assigned to other areas within Operations
• Must be a team player and always maintain a positive attitude
• Effectively interact with all diverse groups within the organization

Key Competencies for Position

Communication: Communicates information in verbal, written and presentation form in a clear, concise, and timely manner. Determines the appropriate level of detail to communicate the desired information. Tailors presentations for maximum effectiveness based on specific audiences and groups. Seeks ideas and opinions from co-workers with various backgrounds and experiences.

Adaptability: Modifies behavior and approach to deal effectively with changing business needs, conditions, work responsibilities and requirements, and client needs; maintains effectiveness when experiencing change.

Problems Solving/Decision Quality: Uses present knowledge and performs research, makes logical analysis, evaluates overall impact. Presents alternatives for courses of action to moderately complex problems without adverse impact on clients or bank.

Planning and Execution: Thorough in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans, while organizing time and resources efficiently. Adapts well to changes in assignments and priorities; can maintain focus and stay current with some day-to-day processes.

Qualifications and Education Requirements

• High school diploma or equivalent
• 1 - 3 years banking experience in a back-office operations environment preferred but not required
• Basic computer and typing skills, along with proficiency in 10-key is strongly desired
• Attention to detail
• Must be able to key 2-4 Hours per day
• Must be able to stand and or sit for 4-8 hours per day
• Ability to work flexible hours
• Ability to lift 15 lbs.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!

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