LODGING FACILITY MGR NF3*
: Job Details :

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.

This position reports to the Operations Director of MCCS Miramar and is responsible for the efficient operation of the Big Bear Recreation Facility (BBRF) at Big Bear Lake, CA. The BBRF operation includes the front office, housekeeping, retail sundries, and maintenance functions of 12 cabins, 5 RV sites, and 5 dry camping sites.

This position is eligible for the following Employee Benefits:

• 401(k) Retirement Plan with up to a 5% employer match
• NAF Pension Plan, employee contribution only 1% (May be eligible to buy back Military Service time)
• Medical and Dental Insurance
• Inexpensive Life Insurance covers up to 3x your annual salary
• Flexible Spending Accounts (Health and Dependent Care)
• Health Savings Account
• Short Term Disability Insurance up to 60% of your salary
• Leave Donation Program for life's emergencies
• Immediate Annual and Sick leave accrual
• Tuition Assistance Program

This position is located at BIG BEAR LAKE, CA. Candidates selected for this position will serve as a LODGING FACILITY MANAGER AT Big Bear Recreational Facility.

Conducts surveys and studies to ensure that services and facilities meet the needs, cleanliness, and desire of patrons. Adheres to brand standards and regulations in the daily operation of the facility. Implements new policies or innovative promotions that increase occupancy rates, and improve guest experiences. Coordinates with counterparts in the local industry to arrange space at a reasonable rate for patrons when space is not available.

Responsible for maximizing sales/revenues and controlling expenses at BBRF. Performs work with the objective of meeting or exceeding budgeted profits while maintaining expenses at budgeted levels, and improving economic health. Plans, organizes work, and manages internal resources to ensure maximum productivity and economies. Prepares financial records and reports such as budgets, daily revenue/sales, and inventories. Responsible for implementing internal and cost controls to safeguard assets.

Leads, supervises, and directs others to ensure profitability of operations. Responsible for training employees, assigning work schedules, appraising work performance, coaching/mentoring personnel, and recommending personnel actions. Manages property resources and provides advice on renovations and improvements. Maintains and enforces security for funds, merchandise, supplies, and equipment to prevent the potential for fraud, waste, and abuse.

Provides World Class Customer Service with an emphasis on courtesy. Responds positively and empathetically to guest complaints. Actively tries to resolve problems to the satisfaction of both the guest and MCCS prior to the departure of the guest. Communicates with patrons and employees in a positive and friendly manner. Alerts higher-level supervisor or proper point of contact for help when problems arise. Enforces policies and procedures as defined for BBRF.

Adheres to safety regulations and standards. Develops and implements strategies/procedures to ensure safety and security of patrons. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Ensures compliance with fire, safety, security, sanitation and other environmental issues.

Adheres to established Equal Employment Opportunity (EEO) standards and actively supports the principles of the EEO program and prevention of sexual harassment, per the Marine Corps Equal Employment Opportunity policy.

Must be able to accommodate a flexible work schedule, to include weekends and nights. This position may be required work outside normal business hours, with short or no notice. Incumbent will be responsible for responding to after-hour urgent and emergency calls.

Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:

• Minimum of 2-years experience in an outdoor recreation type facility.
• Minimum 1-year management experience supervising employees.
• Minimum 1-year experience in reviewing and interpreting profit and loss (P&L) reports, and making suggestions to upper management to meet financial goals.
• Demonstrated proficiency in Microsoft Office suite - Outlook, Word, Excel.
• Must possess interpersonal, oral and written communication skills needed to work productively with individuals such as high-ranking military officers, Headquarters Marine Corps representatives, government agency representatives, contractors, and MCCS employees.
• Knowledge of NAF policies and procedures preferred.

ADDITIONAL CONDITIONS OF EMPLOYMENT:

• Must successfully complete all applicable background investigations as required for Federal employment.
• This position requires driving a MCCS vehicle or a personal vehicle on behalf of MCCS; therefore, the incumbent must successfully complete a motor vehicle history check, and possess and maintain a current, valid driver's license in their state of residence.

WORKING CONDITIONS:

• This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently, and objects over 45lbs with assistance.
• Due to nature of the position, some work will be performed outdoors. Incumbent may be subject to extreme weather conditions such as hot sunny days, chilly or rainy weather, and snow.

All applications must be submitted online via the MCCS Careers website:

Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

If prior military, upload a copy of your DD214 Member 4 Copy as an attachment to your MCCS careers profile under 'My Job Applications'

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review:

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.