Why work with us?Proven people. Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers. Proven process. Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions. By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs. Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization. Proven results. More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
- 95% client satisfaction rate - measures client satisfaction vs. expectations.
- Our clients have worked with us for over 10 years, on average.
- BTI Solutions counts 4 Global Telecommunication companies as clients.
- Client referrals are BTI Solutions' largest source of new clients.
- Google Review 4.4, Facebook Review 4.8
Logistic Operator Job Function/Description: • Receive and review shipping instructions from customer and ensure that all documents are accurate and complete. • Prepare shipping documents and other related paperwork, such as Arrival Notices and ISF information. • Monitor shipment status, including tracking and tracing, and report any delays to customer throughout the transit process. • Provide customers with updates on the status of their shipments. • Monitor shipments to ensure they are delivered on time and in compliance with regulations. • Manage relationships with selected drayage/trucking carriers/customs broker and make urgent communication in case of emergency. • Provide customer service, including responding to customer inquiries, and resolving customer complaints. • Keep records of all transactions of shipments, and maintain customer accounts. • Develop and implement strategies to optimize operational processes. • Collaborate with other departments to provide high quality customer service. Skills and Specifications • 3+ years of Freight Forwarding operation or transportation/logistics-related relevant experience • Strong understanding of international transportation / freight forwarding industry • Bachelor's Degree preferred, High school GED required • Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected • Ability to build trustworthy relationships with vendors/customers, and experience with vendor management • Ability to prioritize, ability to shift one's focus to urgent issues while not falling behind on other duties • Proficient with Outlook, and Microsoft Office applications - PowerPoint, Word, especially Excel with v- lookups and pivot tables • Excellent problem-solving skills • Excellent presentation, communication, and organizational skills including effective written and verbal communications skills to communicate with various levels of the organization • TMS and WMS system experience preferred