Essential Duties and Responsabilities
- Ongoing duties will be advised by your manager and may be adjusted based on the needs of the business and your strengths.
- Initial training will last up to three months.
- Sole responsibility for key accounts, including developing a close working relationship with main contacts.
- Handling imports and some exports.
- General customer service, including responding to inquiries and providing shipment updates.
- Managing files on customers and shipments.
- Liaising with overseas partners, carriers, truckers, and other agents.
- Rate negotiation with carriers and suppliers, as well as providing quotes when necessary.
- Invoicing customers and reviewing/disputing invoices.
- Occasionally looking after customers' needs outside of regular business hours or on weekends, ensuring excellent service at all times.