Purpose/Job Function:The claims associate will support the filing, tracking, and management of claims for all modes supporting a MTS customer. This role will include working closely with the customer at both corporate offices as well as in the field. There will also be frequent communications with carriers to collect documentation as well as status updates. The data collection and analysis produced in this role will be critical in driving continuous improvements to the customer's service performance.Essential Functions:
- File and manage LTL and Parcel freight claims including freight, shortages, overages, and damages.
- Deliver reliable service throughout the entire life cycle of each claim, including but not limited to: prompt contact and timely communication throughout the process until the claim is closed, explaining the process, setting expectations, follow-ups and meeting commitments to achieve optimal outcome on every file.
- Assist with client and vendor damage claims.
- Develop and grow effective relationships with clients, vendors, and internal business partners.
- Update and maintain records
- Recognize and request appropriate inspection type based on the details of the loss and coordinate the appraisal process.
- Maintain oversight of the repair process and ensure appropriate expense handling, manage approvals per guidelines.
- Manage and report weekly review of LTL carrier complaints.
- Provide reports to support visibility to claims trends and opportunities to reduce issues.
- Run reports and data analysis as needed.
Qualifications/Requirements:
- Excellent verbal and written communication in order to respond effectively to sensitive inquiries and complaints
- Strong data entry and record keeping skills (may include maintaining records in database/s)
- Ability to apply principles of logical thinking to a wide range of practical problems
- Strong organizational skills with accurate attention to detail
- Aptitude to spot trends in shipment data and detail
- Proficient in use of Microsoft Office Suite (use of Excel, Word, Outlook)
Education/Experience:
- Highschool diploma or GED
- Prior data entry experience preferred
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