Location: Rochester,NY, USA
Responsibilities
**General Purpose:**
Under the direction of the Courier Services Supervisor and with the ability to work independently, oversee all daily operational aspects of the Courier Services department, including drivers, couriers, customer report deliveries, and customer laboratory supply deliveries. Work closely with Department of Pathology and Laboratory Medicine supervisors and Outreach Account managers to ensure that customer expectations are met. Provide technical expertise, daily operational oversight, feedback, and training to personnel. Assume full accountability for customer service and service delivery by fully participating in a culture of process improvement and teamwork. Responsible for all departmental operations in the absence of the supervisor.
**Responsibilities:**
+ Oversee the daily operations of the department, providing operational direction and technical guidance to staff, ensuring technical and professional performance of employees. Prepare work schedules and maintain accurate and updated procedures.
+ Oversee the daily performance of the work leader, drivers, and couriers, and provide direct feedback and support to these individuals. Ensure that individual technical and professional performance of employees meets expectations. Assist with hiring, performance management, and payroll.
+ Coordinate daily scheduling, route coverage, and vehicle maintenance.
+ Oversee the investigation of client issues with the appropriate individuals. Coordinate effectively with supervisor and manager to provide customer feedback, and work to identify root causes of issues.
+ Participate in Quality Assurance initiatives and departmental statistics.
+ Work with supervisor to plan for and accomplish departmental and organizational goals. Promote and support a positive team environment within the department, and possess exemplary customer service skills.
+ Continually asses all work processes and make suggestions to supervisor for improved work methods and ways to increase efficiency, reduce costs, and solve operational problems.
+ Perform other responsibilities and projects as assigned.
**Qualifications:**
Associate's degree with 3-4 years of operations experience, including 1-2 years of supervisory or demonstrated leadership experience; or an equivalent combination of educations and experience. Familiarity with PC's and software applications. Valid NYS driver's license required.
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University's mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
**How To Apply**
All applicants must apply online.
_EOE Minorities/Females/Protected Veterans/Disabled_
**Pay Range**
Pay Range: $23.52 - $32.92 Hourly
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
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**Location:** Strong Memorial Hospital
**Full/Part Time:** Full-Time
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