Logistics Coord
: Job Details :

Job Description: Responsibilities: Assist with the processing of in and outbound shipping, communication with couriers, identify and solving issues. Supports the day-to-day operations of shipments containing clinical trial supplies and samples. The Associate Logistics Coordinator Shipping Assistant ensures a high level of support, service, reliability, and availability to internal departments. Education and Experience High School diploma or equivalent required and minimum of two years general logistics experience with clinical trials required or equivalent combination of education, training, and experience that provides the individual with the required knowledge, skills, and abilities. Knowledge, Skills, and Abilities: Excellent client and phone service skills Knowledge of Good Clinical Practices and laboratory principal's pre-analytical, analytic, and post-analytic influences on specimens and results Intermediate level of computer literacy Accurate data entry skills Superior analytical, interpersonal and time management skills Excellent verbal communications and customer service skills in the English language - additional languages are an advantage Critical thinking and problem-solving skills to support quality decision making Proven negotiation and problem resolution skills Maintains confidentiality of client protocols and study data Additional / Specific Job Responsibilities: Reports to Team Lead Site Services or above Packs, prepares paperwork for, and monitors outbound shipments of re-supply orders, Inter Company Transfers, material for other departments (IT, HR...) shipped out of GCL Responsible for monitoring of temperature-controlled supplies stored at GCL. Responsible for contacting couriers to follow up and arrange pickups of shipments delivered in error at GCL. Manages urgent requests for pre-printed AWBs for sites. Monitors stock and manages re-order process for courier-provided shipping material (packaging, labels, pouches...). Supports the site services logistics coordinators Coordinate the review and action required on custom reports Request Review Action/Follow Up Supports the investigation and resolution of Quality Events Delayed or missing shipments All courier events and failures Comments for Suppliers: M-Fri 8am-4:30 PM most days; alternate 9am-5:30 pm late shift with 2 other team members, during the week. Shipping assistant will be supporting the clients Management department concerning outbound sample/supply shipments and Lab shipments. The role is a combination of online activity: email, Teams, Excel reports/tracking and physical shipping to support Lab, IT and supply shipments, as needed. This is NOT a remote/WFH position and requires work within a 3 team environment.