About the PositionThe Logistics Coordinator II is responsible for the primary customer facing processes and procedures in relation to load planning, routing, and deliveries. The Logistics Coordinator II is responsible for handling customer load reporting and requests. The Logistics Coordinator may also be responsible for prepping and processing orders for shipment.Functions
- Coordinates daily load planning, routing and deliveries using warehouse and transportation management systems with external partners and operations.
- Creates processes that aid in the coordination of all inbound and outbound orders to/from the facility.
- Serve as the key Customer Service Representative and acts as a central communication hub between customers, site personnel, third-party carriers/planners, and internal network drivers if customer has integration
- Handle escalated customer service questions/needs via telephone and email with consistent professionalism.
- May be required to track inventory, process units, and prepare for shipment and delivery
- Assures that all special customer requirements are actioned; enters proper information into the workflow schedule
- Utilize thorough product knowledge to ensure customers receive the correct product in proper working condition.
- Maintains open communication with customer operations and sales forces regarding scheduled inbound/outbound deliveries.
- Acts as a central communication hub between customers, site personnel, third-party carriers/planners, and internal network drivers if customer has integration.
- Arranges outsourced carriers as needed.
- Assists Office Supervisor and provides backup as necessary
- Other duties as assigned.
Qualifications
- High School Diploma or equivalent
- Minimum of 1 years of experience in warehousing or DOT related environment required
- Minimum 6 months experience as a logistics coordinator or related role required
- Performs general administrative duties including but not limited to data entry, filing, and telephone/email correspondence
- Strong written and verbal communication skills required
- Ability to multi-task and maintain a high level of accuracy and professionalism
Competencies
- Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
- Decision Quality - Making good and timely decisions that keep the organization moving forward.
- Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
Travel Requirements
- This position is expected to travel approximately 25% or less.
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