Location: Charleston,SC, USA
Summary/objective
Works with Sales department to effectively ship and crate refurbished equipment. Handles any shipping claims or issues. Works with the customer to ensure accurate delivery of refurbished equipment.
Maintains parts and equipment inventories for Charleston SC service center. Organizes all parts and equipment in rear warehouse
Maintains certification documentation and certification scheduling for Technicians and warehouse meters and gauges
Builds crates for each refurbished piece of equipment. Maintains inventory of all crate building materials.
Will be required to deliver equipment or parts that may involve overnight stays
Essential functions
· Construct custom crates for equipment sold (up to 700 lbs) with precise measurements for safe transport to customer
· Manage parts shipments for sales and service related to warranty calls
· Operate forklift for loading and unloading large crates
· Coordinate shipments with carriers for instrument sales and service, including White Glove Service
· Work with Supply Chain to ensure accuracy of item master for new and used parts inventory
· Responsible for documenting inventory by recording additions, disbursements in ERP
· Investigate and correct inventory discrepancies
· Assists in tracking data associated with instrument sales and service
· Responsible for order fulfillment for legacy Southeast e-commerce sales
· Perform periodic review of inventory stock, recording quantity, type, and value of materials on hand
· Carrier claims management
· Manage calibration program for Charleston-based FSEs and manage loaner meter
· Inspect all inbound shipments including equipment and parts to ensure not damaged
· Other projects as assigned
Competencies
· Driver's license required along with clean driving record
· Forklift certification
· Ability to lift up to 50 lbs.
· Problem solving skills
· Communication skills
· Intermediate computer skills
Travel required
· Delivery and pick up equipment and parts, when needed, in state and out of state
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.