Location: Morris Plains,NJ, USA
CRYOPDP has been dedicated to finding solutions for the transport of time- and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation, express service and specialist courier. They are proud to be the preferred logistics partner of the life science industry and healthcare professionals for more than 4,000 companies worldwide. Overall mission The Logistics Coordinator Associate is responsible for organizing domestic shipments in line with temperature control requirements and the Group QA & EHS policies. He/she is accountable for the most appropriate transport solution in accordance with the CRYOPDP premium service offer and the customer's requirements : route, sustainable mode of transport (air, train, road, multimodal), transit time and cost. Main contribution Provide operational excellence • Communicate daily with warehouse staff to provide packaging and related services • Coordinate shipment transportation to domestic airports • Preparation all shipment documentation in accordance with TSA regulations • Utilizing in-house systems to produce shipping documentation • Domestic Coordination routing of all shipments and send pre-alerts to LSP's in a timely manner • Monitoring shipment progress/update milestone in TMS General • Interaction with internal departments such as: operations,warehouse, sales, etc • Administrative tasks relating but not limited to data entry • Readiness to assume other duties as assigned • Willingness to work after hours and/or weekend shifts Ensure the growth of retained customers to maximize / increase amount of business carried for every customer • Manage all queries promptly, both from external and internal customers and suppliers • Guarantee efficient response to customer issues & complaints • Showcase unique service features of CRYOPDP to increase value add solutions to customers • Increase dependency for customers to ensure CRYOPDP are the sole provider they use across all modes Administrative KPI's • On time-in-full service performance % • Number of temperature deviations • Number of airline and customs delays • Number of CAPAs (Corrective Action Preventive Action) • Domestic stakeholders and customers feedback Required skills Profile (experience/education) High School Diploma or GED Required. 1-3 years' experience in the airfreight sector and knowledge of the air industry, with a strong understanding of cold chain logistics and temperature controlled logistics solutions preferred. Experience working within the Pharma or Healthcare industry preferred. Language English Specific Experience & Knowledge Required • Knowledge and compliance with GDP, HMRC, MHRA, IATA, CAA guidelines • Knowledge in dangerous goods regulations, passenger and cargo airlines • US Customs regulations compliance Interpersonal skills ( Essential ) • Strong communication skills (verbal & written), Active listening • Excellent organizational skills and an ability to prioritize and manage high workloads in challenging situations and meetings deadlines • Results Driven, with a high sense of urgency • Strong desire to work in a company that has a mission to improve the health of people around the world • Attention to detail, Process Oriented • Team Player Salary: $65,000 dependent upon experience + stock, benefits, 401k match, etc.