Logistics Customer Service Specialist Company Info: Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing and distribution, with transportation management. This client has reached an annual revenue of $9 Billion by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth. Location: Fargo, North Dakota Contract Duration: 10-12+ month contract with potential to be extended or convert permanent! Pay Rate: $20.00 per hour Hours: (Early Day Shift) 5am - 2pm M-F Responsibilities:
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
Qualification:
- High school diploma or equivalent
- 1-year related experience preferably within a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
Category Code: JN003, JN014