ESSENTIAL FUNCTIONS:
- Receive and analyze job orders from customers by work order software, e-mail, and/or telephone in order to understand information being received; verify that all relevant information required is received.
- Prioritize heavy volume of job orders, determine available resources, and assign jobs via software to employees.
- Communicate via radio, e-mail, or telephone with employees as required to facilitate job completion.
- In the Dispatch Assistant's absence, or if in an area without Dispatch Assistants, receive heavy volume of job orders from customers by telephone, e-mail, and/or work order software and actively listen in order to understand information being received. Accurately enter job order information into applicable software program.
- Work with customers and utilize applicable software, including customer systems, to research and resolve order inquiries and discrepancies in a timely manner and, if unable to do so, refer customers to your supervisor/manager.
- Keep supervisor/manager apprised of any and all discrepancies relating to customers' orders.
- Ensure that all documentation is filed according to specifications in a timely manner.
- Recommend process improvements as necessary and work with co-workers to implement approved changes.
- Utilize software programs to prepare reports, e-mails, correspondence, etc.
- Assist in the training of employees.
- Perform other job-related duties as assigned.
Required Knowledge, Skills, and Abilities:
- Knowledge of the principals of excellent customer service.This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and/or approaches to problems.
- Ability to listen and understand information and ideas presented through spoken words and sentences, and the ability to communicate information and ideas in speaking so others will understand.
- Ability to read and understand information and ideas presented in writing and the ability to communicate information and ideas in writing so others will understand.
- Ability to enter alpha-numeric data efficiently with a minimum of errors.
- Ability to read, write, and speak English including the meaning and spelling of words..
- Ability to navigate effectively in a Windows® environment to enter data and/or process information.
- Ability to navigate effectively in Microsoft Windows, Outlook, Word, and Excel.
- Ability to operate a two-way radio and standard office machines.
- Ability to learn and understand job requirements after initial training.
- Ability to develop specific goals and plans in order to prioritize, organize, and accomplish your work.
- Ability to efficiently and effectively communicate with business partners, supervisors/managers, peers, or subordinates in verbal or written form.
- Ability to work nights, weekends, and overtime as necessary and required.
This job description is not intended to be an all-inclusive list of duties nor account for all abilities required to perform the job. It is a general description of the nature of the position. The pay range for this position in California is between $18.00 per hour and $20.70 per hour.Please note that the hourly rate information is a general guideline, and that the hourly rate will vary depending on your location. C&J Well Services, LLC ( CJWS ) will consider factors such as (but not limited to) scope of responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. excellent benefits including full health benefits, 401(k) with company match and immediate vesting, and generous paid time off. Equal Employment Opportunity Statement C&J Well Services, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws and will not be discriminated against on the basis of disability. LINK to Equal Employment Opportunity Posters: Reasonable Accommodation Notice If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at 661-###-#### or ...@cjws.com. Pay Transparency Notice C&J Well Services, LLC ( CJWS )will not discharge or in any other manner discriminate against an applicant or employee because they have inquired about or discussed compensation. Notice to Third Party Agencies Please note that C&J Well Services, LLC ( CJWS ) does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Agreement, CJWS will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CJWS explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, will not be reviewed or considered in part of the application process. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)