The Logistics Manager is a values-based leader that will lead the Logistics Specialists and Delivery Drivers to maintain or exceed established service levels and first-class customer support. This position has oversight responsibility for the team that schedules delivery logistics from any FHI facility utilizing internal truck fleet or 3rd party carriers; organizes delivery drivers, routes, and schedules to expedite delivery of customer orders, distribution transfers and resolves delivery-related issues. The Logistics Manager will evaluate and implement improvements to current internal and external distribution methods and systems to coordinate efficient and effective delivery of orders to various customer locations and/or to store locations. This position is expected to spend the majority of their time on-site in retail locations to provide oversight for direct report and partnering with store teams to ensure seamless execution of deliveries and logistics.
Essential Job Duties and Responsibilities:
- Maintain a customer-first mentality by providing the best possible customer experience, through rapid response times and collaborative relationships with store sales teams.
- Oversee efficiency of routing information into routing system to create delivery routes that meet customer needs and fleet capabilities while maximizing customer service and minimizing delivery costs.
- Ensure direct reports, located at retail store locations, execute processes and procedures, and continuously develop Team Members technical and customer service skills through hands-on supervision and management.
- Coordinate customer orders, order fulfillment, and delivery processes from beginning to end (entries, accuracy, resolving discrepancies, tracking, delivery changes and confirmations)
- Develop a regular cadence to lead, develop and grow existing team, as well as work to develop/maintain strong cross-functional relationships partners in multiple locations.
- Coach Logistics Team on processes, procedures, technical skills, understanding internal and external customer preferences, and critical problem solving and quality performance.
- Work daily with the Logistics Software systems including but not limited to: Blue Horseshoe AXLE, Microsoft Power BI, and Microsoft Dynamics 365
- Investigate and resolve complex delivery system issues to develop timely and cost-effective solutions.
- Communicate and interact with customers and/or store leaders to resolve complex delivery arrangements and/or escalated issues.
- Provide weekly feedback loop to the CFO on team performance at each store, opportunities for improvement and challenges they face.
- Interpret and communicate Company SOPs, policies, work procedures and legal regulations, addressing non-compliance in a timely manner.
- Regularly enforce health and safety policies and procedures in assigned areas; ensure appropriate training in the use and maintenance of equipment and safe handling of materials.
- Ensure all Daily Vehicle Inspection Reports (DVIR) are completed and filed accordingly as prescribed by DOT regulations. Communicating Out of Service issues with Fleet & Facilities Manager as well as the Distribution & Logistics Manager. Issue maintenance work orders as needed.
- Coordinate with Fleet & Facilities Manager 90-day vehicle inspections and repairs with vehicle maintenance vendor.
- Conduct preliminary accident investigations.
- Meet with regularly, understand roles, and improve process/efficiency relating to shared processes/functions of Store Leaders, Yard Operations Manager, and Pro & Design Strategy and Solutions Manager.
- Ability to fully execute Logistics Specialist role to provide back-up coverage for Logistics Specialists when needed.
- Assist store leadership with the identification of opportunities to add value through logistics management activities.
- Assist with special projects, reporting and other duties as assigned.
- Maintain regular and dependable punctuality and attendance.