Logistics Operations Analyst
: Job Details :

The Operations Analyst is part of the Supply Chain Solutions Group and a key member of the operations team, this role serves as a lead for the operations and closely supports the Operations Manager. The Operations Analyst is responsible for maintaining the relationship with assigned clients, and ensuring services are delivered to their satisfaction. Responsibilities Essential Duties and Responsibilities. Proactively manage customer relationship with assigned accounts, host operations performance reviews, demonstrate value delivered by Yusen services. Have a clear understanding of customer service requirements and processes, as well as commercial pricing arrangements. Serve as a point of escalation, address service issues, and report on overall account performance. Resolves customer matters at early stages, and understands when to escalate a customer concern to management. Understand container port and rail drayage operations. Knowledge of ocean carrier, NVOCC, CHB, and rail processes. ...Operations Analyst, Operations, Operations Manager, Logistics, Analyst, Customer Service, Manufacturing