Job Description
Responsible for communicating and coordinating customer requirements regarding product and service delivery. Develop and maintain relationships within procurement (CLP), distribution (CDC), sales and order desk teams. Ensure consistent and proactive communications to internal and external customers. The Logistics Order Fulfillment Specialist is to use his/her analytical abilities to resolve problems and make recommendations to the customer service associates. Coordinate customer delivery dates with procurement (CLP) to meet customer's expectations.
Principal Responsibilities:
- Advocate for customer concerns related to product availability, shipment, and delivery, contributing to timely resolution.
- Oversee comprehensive order management processes, including delivery block management, outbound delivery creation, and order confirmation handling.
- Monitor One Lot Shipment activities to ensure smooth execution.
- Respond to and process spot pricing requests as required.
- Create and manage virtual license files to facilitate order processing.
- Coordinate kitting requirements and scheduling to meet production and delivery timelines.
- Serve as the primary point of contact for first-level escalation in resolving order and customer-related issues.
- Manage and resolve EDI data and SAP IDOC discrepancies and ensure smooth data flow.
- Lead the prioritization of orders, adjusting based on business needs.
- Act as the central point for communicating inventory levels.
- Collaborate closely with procurement (CLP) to address supply chain and allocation challenges.
- Provide input to business unit forecasting, drawing on communication with the RSO/field teams.
- Serve as the primary liaison for the Sales Organization, facilitating communication on order exceptions, large orders, and project-related concerns.
- Manage customer reserve stock levels, ensuring availability as required.
- Provide key data and insights on delivery performance metrics.
- Act as an SAP Key User and contribute as an active member of the GPS team to drive operational improvements within the Logistics Operations.
- Develop and lead continuous improvement processes through the application of quality tools.
- Ensure that best practice standards are reviewed and implemented to promote ongoing process enhancements.
- Support the Manager and Logistics teams in identifying training and documentation needs to better serve customer requirements.
Qualifications: Qualifications
- Associates degree in Business or related discipline. Preferred APICS Certification.
- Minimum: 3 – 5 years' experience in a customer service, call center or logistics environment.
- Excellent computer skills and working familiarity with multiple software packages, preferably MS Excel and SAP ERP software packages.
- Individual must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner.
- Must have a sense of “team” response to satisfy sales goals and assure 100% customer satisfaction.
- Must be willing to travel approximately 15% of the time.
Additional Information
** Compensation Information:**
This position is an salaried exempt position and the U.S. annual base salary range for this full-time position is $64,500 to $87,300 . Within this range, individual pay is determined based on several factors, including, but not limited to work experience, applicable education, job knowledge, role complexity, job geographic location, etc. This position is not bonus eligible.
Informative Business Links:
** Applications**
Associates must meet the requirements of the position and be in their current role for a minimum of 18 months. In addition, the associate's most recent performance review must reflect a rating of fully acceptable.
Bosch is fully committed to equal employment opportunity and to attracting, retaining, developing, and promoting the most qualified associates regardless of race, gender, national origin, religion, sexual orientation, age, disability, veteran status or any other characteristic protected by state or local law.