Logistics Specialist
: Job Details :

Job Summary **ON-SITE- Monday-Friday** The role of the Logistics Specialist is responsible for complying with U.S. customs export laws, FDA & DEA, internal controls, as well as prepare import procedures such as ISF, arrival notices, etc. They will ensure import/export operations are executed as per required specifications, reviewing the appropriate SOPs as needed, and ensuring management is informed of any issues. The ideal candidate will provide exceptional customer service by satisfying any specific vendor and customer requirements while ensuring the timely release of shipments and arrivals to final destinations. Additionally, they will be responsible for reporting key metrics and participating in demand planning and customer on time reporting (OTIF) Must have knowledge of Import and Export logistics, regulations, and freight forwarders. Prefer HazMat Certification or at a minimum knowledge of HazMat requirements (DOT, IATA, IMDG). Must be capable of performing in a fast-paced & deadline- oriented work environment. Essential Functions / General AccountabilitiesOrder Processing & Administration

• Process orders for export accounts, including but not limited to the following tasks: accurate order entry, preparation of export documentation, coordinating shipments with warehouses, forwarding agents, processing returns/claims/adjustments, and providing proof of deliveries
• Process Import orders, by filing ISF, tracking of shipments, coordination of truckers for deliveries to our facilities
• Ensure that orders are allocated and processed in a timely manner upon allocation approvals and receipt of payment
• Research and resolve customer and supplier issues
• Partner internally with Finance teams to resolve credit issues or tax exemption guidance
• Submit requests for credit and debit for shipment errors
• Provide support to the team as needed

Customer Service/Communication

• Perform daily communication with internal and external stakeholders and maintain a strong relationship with vendor and customer accounts
• Provide excellent customer service, ensuring that all inquiries are satisfactorily resolved in a timely fashion and escalated when necessary
• Create a professional & trusting partnership with vendors/customers
• Respond to Inquiries within 24 hours of receipt.
• Follow import and export Standard Operating Procedure (SOP) for subsequent processing

Documentation

• Ensure compliance with foreign regulations governing the shipment, receipt, and documentation of imported/exported products
• Maintain well-organized files for easy review; attach customer's PO, shipping instructions and any other communication regarding orders and maintain documents for imports.
• Create FDA and DEA documentation as required

Reporting

• Create, review, and provide reporting on key metrics
• Generate frequent reports to monitor track and trace of ocean and air shipments
• Work with management to review existing processes and provide insight into improvements/changes in routing as well as market volatility.
• Additional reporting as assigned

Job Qualifications

• A relevant Degree or equivalent experience in Supply Chain Management, or similar area is preferred.
• Proven experience as a Logistics Specialist or similar role
• Strong understanding and knowledge of export regulations, customs procedures and international shipping documentation
• Proficiency in Export Software, Computer Systems including ERP systems, MS office and tracking tools.
• Minimum 5 years of experience in freight forwarding or import/export administration.
• Fundamental knowledge of import-export logistics/regulations/freight forwarder operations
• HazMat Certification is preferred

Skills

• Excellent interpersonal skills and ability to communicate using both written and verbal communication
• Highly organized and able to multi-task in a fast-paced environment
• Team oriented, but able to work independently
• Positive and professional manner, strong focus on detail, accuracy and accountability
• Detail oriented with a high level of accuracy in documentation and data entry
• Problem solving abilities with a proactive and solutions-oriented mindset
• Familiarity with Incoterms, trade compliance programs and export licensing a must

Location

• On-Site

Work Environment

• Standard office setting

Physical Requirements

• Sitting and/or alternating sitting and standing at will.
• Keyboarding
• Speaking. Expressing or exchanging ideas by means of the spoken word.
• Hearing Requirements. The ability to hear, understand, and distinguish speech and/or other sounds.
• Near Visual Acuity. Clarity of vision at approximately 20 inches or less (i.e., use of computers)
• Lifting, pushing, or pulling up to 50lbs.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.