The Tyndale Company, an 8x Top Workplaces winner in PA/4x Top Workplaces winner in TX and certified woman-owned business, is hiring for a Logo Specialist Manager! The primary focus on this position is to manage the workflow and daily activities of designated Logo Specialist team members to ensure that we are providing excellent and timely service to our customers. This position is responsible for providing supervision, management support, and coaching to designated Logo Specialist team members. The Logo Specialist Manager is often faced with unforeseen and changing day-to-day workflow and priorities while sustaining service and satisfaction. The individual in this role must evaluate individual situations as they arise and make resolution decisions. The Logo Specialist Manager is responsible for managing the employee life cycle to the benefit of the Tyndale's Customers and the Tyndale Company overall. This includes confronting tough people situations, identifying performance challenges, establishing effective performance plans, and responding to and communicating changing business conditions and needs. In addition, the Logo Specialist Manager must deliver ongoing coaching and development to direct reports in a fast-paced environment while maintaining engagement across the team. This requires a proactive approach to identifying and addressing opportunities as well as sharing wins and successes to foster open dialogue between team members and management.
HYBRID/REMOTE: Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 2 days per week onsite, and 3 days per week remote. To be considered, candidates must reside within a commutable distance from our Tyndale headquarters in Pipersville, PA (Bucks County) or our location in Houston, TX.
Responsibilities:
- Manage daily workflow of team, ensuring that we are providing excellent and timely service to customers; coordinate overtime needs of team members with Sr. Manager of Client Services;
- Establish metrics by which to track the day-to-day performance and progress of team members.
- Provide as-needed training and coaching specific to the needs of team members, including system or technical training, product knowledge, verbal and email communication, interdepartmental communication, and conflict resolution,
- Understand operational and technology needs of the team and drive for continuous improvement within these areas to positively impact the speed, cost and quality of the work
- Provide ongoing quality assurance and drive higher quality logo design and creation
- Prepare and deliver performance evaluation to team members.
- Complete and oversee onboarding experience for new hires. Develop training schedules for new hires; facilitate training to ensure successful onboarding for new and existing team members;
- Responsible for resolving or helping to resolve complex issues that are escalated to direct reports, or from a customer or Sales team directly, with the goal of resolving issues quickly. Coordinate with management and other departments as needed to help resolve open issues. Alert Sr. Manager of Client Services, as needed, of any areas of concern.
- Analyze daily/weekly/monthly reports for designated team members, ensuring any areas of concern are addressed in a timely manner.
- Maintain team PTO schedule and ensure adequate coverage of all designated logo requests
- Collaborate with other professionals in departments like Marketing, Sales, Account Management and Operations to ensure product quality and timely delivery.
Qualifications:
- Associate degree required; Bachelor's Degree preferred in related field.
- Minimum of 2 years' experience supervising/managing a customer support team in a medium to large business environment required
- Experience and proficiency in Adobe Photoshop and Illustrator required.
- Experience using PULSE software a plus.
- Proficiency using MS Word required and MS Excel preferred.
- Proven ability to build rapport with internal and external customers.
- Strong leadership skills with the ability to provide effective guidance, training, coaching, and daily supervision to staff.
- Commitment to continuous learning and demonstrated ability and willingness to learn new skills, with initiative to self-teach.
- Strong analytical and proactive problem-solving skills.
- Creativity skills and problem-solving aptitude
Benefits:
- Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
- Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
- Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities.
- Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
- Culture & Perks: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.