Long Term Care Ombudsman
: Job Details :

DescriptionSummary of Duties: Provides long term care ombudsman activities and elder abuse prevention activities in a 12-county region to include education, intervention, and public speaking / training for licensed nursing homes, adult foster care homes and homes for the aged, and community organizations as needed. Acts as a liaison between nursing facility residents, families, and advocacy programming. Assists with elder abuse prevention activities. Essential Duties and Responsibilities: Other duties may be assigned.

• Work closely with the State Long Term Care Ombudsman office to deliver ombudsman services to local nursing home or licensed facility residents;

• Ensure appropriate documentation is completed accurately and timely;

• Make routine facility visits to licensed nursing homes, adult foster care homes, and homes for the aged;

• Interview residents and provide information on long-term care and resident rights;

• Investigate complaints and advocate on residents' behalf as appropriate, mediating and/or facilitating problem resolutions;

• Negotiate with facility staff regarding resident concerns;

• Provide support to resident and family councils;

• Collaborate with legal staff on appropriate cases;

• Develop program objectives and short-term/strategic goals to advance the ability to serve the public;

• Be knowledgeable about changing legislation affecting long term care residents, advocate for positive change and inform the public of pending legislation;

• Coordinate, plan, and execute regional elder abuse prevention activities including an annual elder abuse prevention conference;

• Provide information regarding various long-term care and public benefit program regulations and issues;

• Assist in developing advocacy services, including help with annual plans, guidelines, and grant applications, as necessary;

• Work closely and cooperatively with legal and other community agencies;

• Attend appropriate educational trainings including quarterly State Long Term Care Ombudsman meetings;

• Conduct in-service trainings on resident rights at nursing homes as needed;

• Establish effective working relationships with nursing home staff, families, probate courts and the community.

• Recruit, screen and train potential volunteers and coordinate annual recognition event;

• Conduct annual assessments of volunteers;

• Coordinate program publicity.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervisory Responsibilities: This position manages an average of 2-6 volunteers.RequirementsEducation and Experience: Associate's Degree in Human Services, Social Work or a related field is required. Two years' experience in human services programs is preferred. Certificates, Licenses, Registrations: Possession of a Certificate of Ombudsman Designation - LTC Ombudsman is required, will be obtained during job training. Reliable transportation and a valid Michigan driver license are required. Language Skills: Ability to read, analyze and interpret professional materials, technical procedures and government regulations. Ability to write clear and concise plans, procedures, manuals, reports, and business communication. Ability to effectively present information and respond to inquiries from staff, management, funding sources, families, other community professionals, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume as well as the ability to develop and analyze budgets and draw correlations between program activity and budget expenditures. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Security/Privacy Access: This position has limited access to view, alter, retrieve or store individually identifiable health or other sensitive information, pertinent to accomplishing assigned tasks, and must maintain confidentiality in accordance with the NEMCSA Privacy Policy. Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Employees in this position must meet the visual requirements to drive a car and: Occasionally are required to:

• Stand

• Walk

• Climb or balance

• Stoop, kneel, crouch or crawl

• Reach with hands or arms

• Twist at the neck or trunk

Regularly are required to:

• Work irregular or extended hours

• Lift up to 50 pounds

• Drive or the have the ability to drive

• Meet deadlines with severe time constraints and interact with the public and staff in addition to meeting multiple demands from several people

• Use repeated hand, arm or finger motion

Frequently are required to:

• Sit

• Talk or Hear

• Use hands to finger, handle or feel

• Read typed or written word

• Use video display terminals

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Employees in this position work in moderate noise (example: business office with computer printers, light traffic, nursing facilities). The employee shall remain free of any alcohol or non-prescribed controlled substance use in the workplace throughout his/her employment with NEMCSA. The information contained in this job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals holding this position and may be assigned. An Equal Opportunity Program/Employer. Auxiliary aids, services, and alternative format will be made available upon request to individuals with disabilities. Michigan Relay Center 1-800-###-#### (Voice and TDD). Northeast Michigan Community Service Agency, Inc. is an at-will employer.