Overview:
Oversee all operations of Loon's Children's Center including all programs, staffing, training, budgeting, management of building, and customer relations. As a customer focused organization, a crucial part of each employees job is to get and keep guests.
Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Personnel management to include hiring, training, scheduling Oversee the day-to-day management of the facilities, both indoor and outdoor including maintenance and repair by staff or other LMRC departments. Responsible for overall cleanliness and presentation of the facility (signage, appearance, etc). Responsible for product development and merchandising as it pertains to the department. Coordinate all phone reservations with Central Reservations and department staff. Maintain all records as required by state agencies and LMRC purveyors (such as our insurance company). Keep current with all legal requirements and licensing. Formulation and publication of policies with assistance of the Director of Human Resources and Snowsports Director. Develop and coordinate a child friendly registration, indoor and outdoor area. Work with the Training Manager for program development/enhancement and staff training issues and policies and procedures. Attend winter operations meetings. Responsible for the maintenance of the departments Operations Plan (updating job descriptions, scripting, checklists, etc.) Oversee training of all employees on the use of Loons policies and procedures, the RTP POS system, the RTP DIN system, Resort Payroll Module, Guest Service Training and use of the departmental operations plan. Manage children lessons, daycare, and ticket sales, monitor the handling of money and accurate record keeping. Qualifications:
Preferred Bachelor's degree (B. A.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience. PSIA Level 1 or equivalent.