Job DescriptionCome join Penn National Insurance's amazing team of professionals! The territory for this position is around the Pittsburgh, PA area. This is a remote position requiring residency and travel within the territory. The Loss Control Associate Trainee is a closely supervised entry-level position in which the incumbent obtains an understanding of loss control and commercial lines insurance through both a formal and an on-the-job training program. Within limited authority, the incumbent demonstrates the ability to effectively perform assignments. Upon the successful completion of the program, the individual is a candidate for a Loss Control Consultant position.AUTHORITY - This position has limited authority initially. As the training and experience develops, smaller size survey and service accounts will be assigned.
COMPETENCIES AND ESSENTIAL DUTIES OF THE LOSS CONTROL ASSOCIATEThe main initial function of this position is to successfully complete and apply knowledge and skills developed during formal classroom and/or on-the-job training sessions, as set forth in a defined training schedule.As training progresses, performs basic loss control visits and duties such as on non-complex accounts, research, loss analysis, research and resolve loss control issues, prepare reports and other projects under the direction of the Home Office Manager-Loss Control.The Home Office Manager-Loss Control will review reports and letters and assign additional duties & special projects to allow for demonstration of competencies as outlined below;Team Building
- Attends branch large loss meetings, and other meetings requiring loss control expertise.
Attention to Details
- As training progresses, perform loss control duties under the supervision of the Manager or Loss Control Consultant, to include performing the following:
- Conducts joint account visits with Manager or Loss Control Consultant (LCC) to better understand the operations, the associated hazards/exposures and determine the effectiveness of the account safety programs.
- Reviews completed LCC survey reports to become familiar with types of exposures and questions to ask.
- Completes required reports and documentation pertaining to smaller accounts with less exposures.
- Becomes familiar with safety program and compliance requirements based on OSHA, NFPA, DOT, ANSI and other state and local codes and requirements.
- Conducts joint agency visits with TM or LCC to promote specific loss control services.
Quality Orientation
- Accurately and carefully follows established procedures for completing work tasks.
Planning & Organizing
- Develop, submit and discuss recommendations with customers to improve conditions.
Positive Approach
- Looks for and communicates the positive qualities and longer-term benefits of challenging situations.
Applied Learning
- Complete and apply knowledge and skills developed during formal classroom and/or on-the-job training sessions, as set forth in a defined training schedule.
- Must have a willingness to pursue and complete professional education courses as required.
Performs various projects requested or assigned by the Home Office Manager-Loss Control.
CORPORATE CORE COMPETENCIES OF THE LOSS CONTROL ASSOCIATEEffectively Communicates and Connects
- Communicates clearly and concisely.
- Prepares written communications that adhere to department standards.
- Attentively listens and asks clarifying questions.
- Builds positive relationships within the workplace.
Customer Focused
- Develops and maintains knowledge about the needs of customers and how the team provides value.
- Aware of customer risks and when to escalate risks.
- Identify and utilize the appropriate resources to solve customer problems.
- Accelerates follow-up and action to resolve issues.
Talent Development Mindset
- Brainstorm ideas for technical and/or professional development.
- Work with supervisor to identify relevant development opportunities, shadow opportunities, including technical skill building and professional skill enhancement.
- Act on opportunities to recognize colleagues for a job well done.
Demonstrates Adaptability
- Seeks to understand others' needs and perspectives, especially those different from my own.
- Open to learning about new and challenging ideas to drive the success of the work in which I am involved.
- Learning how to be flexible to accommodate deliverables and prioritize work effectively.
Demonstrates Accountability
- Takes ownership of mistakes and consults with others to resolve, learning from the experience.
- Consistently checks the accuracy of work.
- Provides coverage or assistance to others when needed.
- Proactively steps-up to provide guidance or assistance.
SPECIAL RELATIONSHIPS FOR THE LOSS CONTROL ASSOCIATEDirect contact with customers, agents, underwriting, and claims service office adjusting personnel in assigned location.
SPECIFIC JOB KNOWLEDGE FOR THE LOSS CONTROL ASSOCIATEEducation/Credentials
- Bachelor's degree, with a major in safety, science or engineering; continuing education through specialty courses such as Associate in Loss Control Management (ALCM) and Associate in Risk Management (ARM) and certifications such as ASP, CSP, CIH or OHST (additional related experience may substitute for education).
Experience
- Entry level position.
- 0 to 1 years in property/casualty loss control, conducting loss control surveys and performing some loss control consulting work on written accounts.
Technical/Professional Knowledge
- Good communication skills, both oral and written, to include the ability to develop and present information of varying degrees of complexity in an easily understood manner.
- Good PC skills, with an emphasis on Microsoft Office Suite.
- Good customer service skills.
- Good inter-personal skills.
- Good math aptitude.
- Good research, analytical and problem-solving skills.
- Must be a self-starter, with an ability to learn.
JOB REQUIREMENTS (as required by ADAAA - Americans with Disabilities Act) - This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
- Must be able to see and effectively use a computer monitor.
- Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
- Must be able to access and enter information accurately using automated systems.
- Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
- Must be able to present information to individuals and groups.
- Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
- Must be able to maintain acceptable attendance and adhere to scheduled work hours.
- Must have a valid driver's license and be able to operate a motor vehicle.
- Must be able to travel, with overnight stays required.
- May need to relocate to another branch office or state upon successful completion of training program.
Only candidates from the following states will be considered for positions at Penn National Insurance: Alabama, Delaware, Iowa, Maryland, Minnesota, North Carolina, New Jersey, Pennsylvania, South Carolina, Tennessee, Virginia, Wisconsin.